Shift Engineer

Montcalm East, Shoreditch London; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a Shift Engineer to oversee maintenance operations, uphold high luxury standards, and respond to maintenance requests in a timely manner. Ideal candidates will have a trade qualification in a relevant field, proven experience in a luxury hospitality environment, and strong communication skills. This role calls for flexibility in hours and an ability to handle demands in a guest-facing position. Competitive salary and benefits include 28 holidays, discounted gym membership, and opportunities for training and development.

Benefits

Competitive salary

Supportive team environment

Discounted gym membership

28 holidays including bank holidays

Cash-back health benefits

Qualifications

• Proven experience within a luxury hospitality environment.
• Excellent communication and problem-solving skills.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing.
• Ensure guest and staff maintenance requests are resolved promptly.
• Maintain detailed maintenance records and reports.

Skills

Problem-solving

Organisational skills

Communication

Attention to detail

Education

Trade qualification in Air Conditioning, Plumbing, Electrical

Tools

PMS systems (Opera or similar)

Job description

Montcalm East

United by timeless style and peerless service, Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s Gardens, both part of Design Hotels.

Montcalm East, an Autograph Collection Hotel, with pioneering architecture and a bold approach to life, the hotel reflects the creative spirit of its Shoreditch setting. With a prime position on City Road in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old Street Tube station is just a few steps away.

Overview

The Shift Engineer is a key member of the Maintenance team, responsible for delivering prompt, effective, and high-quality engineering support across the property. This role ensures that all hotel systems, facilities, and equipment are maintained to Montcalm’s luxury standards while complying with statutory and legal regulations.

Reporting to the Maintenance Manager, the Shift Engineer will work across planned and reactive maintenance tasks, contribute to energy efficiency initiatives, and provide technical expertise to support a seamless guest and colleague experience.

Key Responsibilities

• Oversee day-to-day maintenance operations, including HVAC, electrical, plumbing, carpentry, and general building upkeep.
• Ensure all guest and staff maintenance requests are resolved promptly and effectively.
• Coordinate with Front Office and Housekeeping to resolve issues swiftly with minimal disruption.
• Uphold Montcalm’s luxury brand standards in all maintenance activities.
• Maintain mechanical, electrical, architectural, and decorative finishes to the highest standard.
• As a Shift Engineer, you are responsible for carrying out appropriate maintenance work promptly and to the highest standards to deliver an excellent customer care.
• Also be required to follow all company statutory and legal regulatory requirements during repairs.
• Follow planned preventative maintenance programmes.
• Ensure good relationships with internal and external customers and contractors.
• Carry Out Routine Inspections/maintenance of Property assets when required to the appropriate standard and ensure that timetables in place are met.
• Supporting the recording of accurate utility costs by recording meter readings and monitor daily usage.
• Ensure adherence to hotel policies, safety protocols, and regulatory requirements.
• Maintain detailed maintenance records and reports.
• Actively participate in emergency and crisis response planning.

Skills & Qualifications

• Proven experience within a luxury hospitality environment.
• Trade qualification or similar in Air Conditioning, Plumbing, Electrical desirable.
• Excellent communication, problem-solving, and organisational skills.
• PMS systems (Opera or similar) experience desirable.
• High attention to detail and ability to multitask under pressure.
• A passion for hospitality and creating memorable guest experiences.
• Fluency in English and any additional languages is an advantage.

Working Condition

• Flexible working hours including weekends, evenings, and bank holidays.
• Requires standing for extended periods and occasional manual handling.
• Guest-facing role requiring professional appearance and demeanour.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.