Sexual Violence Service Manager

Spider Web Recruitment Ltd; Norwich; On-site; GBP 33,000 - 40,000; Full time

Job summary

A charity organization in Suffolk is seeking a Sexual Violence Service Manager to lead service delivery for survivors of sexual violence. Candidates should possess an undergraduate degree in a related field and have over five years of management experience. Key responsibilities include overseeing teams, coordinating services across regions, and enhancing performance while maintaining trauma-informed values. A supportive and compassionate approach is essential for this impactful role.

Benefits

Competitive Salary: £33,000–£40,000 per annum

25 days annual leave plus bank holidays

Pension scheme and health benefits

Qualifications

• Minimum of five years' experience in service or operational management.
• Confident in managing quality and resources.
• Ability to work autonomously while maintaining empathy.

Responsibilities

• Lead the Service Delivery Department overseeing Therapy & Wellbeing teams.
• Coordinate service provision across East Anglia.
• Manage safeguarding processes including MARAC and MASH.

Skills

Strong safeguarding practice

Excellent communication and leadership skills

Understanding of trauma-informed approaches

Organisational skills

Strong IT proficiency

Data analysis skills

Education

Undergraduate degree in relevant field (Counselling, Psychotherapy, Psychology, etc.)

Job description

Sexual Violence Service Manager – Do you want to join a forward-thinking organisation that makes a genuine difference to survivors’ lives?

Spider is advertising on behalf of our client who is looking for a committed, capable, and compassionate Sexual Violence Service Manager to work alongside their Strategic Lead and CEO, guiding teams in Ipswich and supporting operations across the East of England.

Why them:

Our client is a respected Suffolk-based charity offering specialist support, advocacy, and pathways to recovery for people impacted by sexual violence. Rooted in trauma-informed values, they provide safe, inclusive environments that empower individuals to rebuild, heal, and thrive – helping to create meaningful, long-term social change.

Fantastic company benefits include:

• Competitive Salary: A salary of £33,000–£40,000 per annum is offered (dependent on experience)
• Holiday: 25 days annual leave, in addition to bank holidays and your birthday off
• Employee extras: pension scheme, health benefits, and a range of wellbeing support

About the role:

As a Sexual Violence Service Manager, you will play a pivotal role in ensuring compassionate, high-quality service delivery. You will lead teams across their Therapies and Wellbeing departments, pairing operational expertise with a trauma-informed mindset to maintain performance, uphold compliance, and cultivate a supportive, resilient working culture.

Main duties and responsibilities:

• Provide leadership to the Service Delivery Department, overseeing Therapies & Wellbeing teams and ensuring staffing, resources, and contracts meet compliance and service expectations.
• Coordinate service provision across East Anglia, working with subcontracted therapists to deliver safe, effective, and person‑centred support for survivors of sexual violence.
• Serve as a safeguarding lead, managing risk processes including MARAC and MASH involvement.
• Oversee case allocation, staffing cover, supervision, and wellbeing support to ensure service quality and contractual outcomes are achieved.
• Build productive relationships with external partners, strengthening referral routes, collaboration, and representation at relevant regional forums.
• Enhance departmental performance through strategic planning, data monitoring, budget oversight, and ongoing service improvement aligned with organisational priorities.

About you:

As a Sexual Violence Service Manager, you will hold an undergraduate degree in Counselling, Psychotherapy, Psychology, Mental Health, Social Care, or another relevant field, alongside a minimum of five years’ experience in service or operational management. You will demonstrate strong safeguarding practice, excellent communication and leadership skills, and a thorough understanding of trauma‑informed approaches. You will show strong values and a genuine commitment to supporting survivors of sexual abuse and sexual violence, with a clear understanding of the sensitive nature of this work and bring team‐centred leadership values. You will be confident managing quality, resources, and operational efficiency, with well‑developed skills in data analysis and budget oversight. You will work autonomously to enhance service delivery while maintaining warmth, professionalism, and empathy. Strong IT proficiency, exceptional organisational skills, and a collaborative, non‑judgmental attitude are essential, as are resilience and a sense of humour when working in a fast‑paced and emotionally demanding environment. A full, clean driving licence is required.

A Disclosure and Barring Service (DBS) check will be carried out for this role and may be repeated when necessary.

If you have the relevant skills and experience for the Sexual Violence Service Manager position and wish to be part of their journey that makes a difference in the lives of survivors, please apply by forwarding your CV with an expression of interest as a first page of your CV, as soon as possible.

No recruitment agencies, please