Sexual Violence Service Manager

Survivors in Transition; Norwich; On-site; GBP 33,000 - 40,000; Full time

Job summary

A compassionate charity in Norwich is seeking a Sexual Violence Service Manager to lead teams and coordinate service delivery across East Anglia. The ideal candidate will have a relevant degree and at least 5 years of operational management experience. Strong safeguarding practice and leadership skills are essential. This role offers a competitive salary between £33,000 and £40,000, along with generous benefits including comprehensive leave and wellness support.

Benefits

Competitive Salary

25 days annual leave plus bank holidays

Pension scheme

Health benefits

Wellbeing support

Qualifications

• Minimum 5 years’ experience in service or operational management.
• Experience in supporting survivors of sexual abuse and violence.
• Genuine commitment to trauma-informed approaches.

Responsibilities

• Lead Service Delivery Department and oversee teams.
• Coordinate service provision across East Anglia.
• Serve as a safeguarding lead and manage risk processes.
• Build productive relationships with external partners.
• Enhance departmental performance and service improvement.

Skills

Strong communication skills

Leadership skills

Data analysis

Budget oversight

Safeguarding practice

Organizational skills

IT proficiency

Education

Undergraduate degree in a relevant field

Job description

Sexual Violence Service Manager - Do you want to join a forward-thinking organisation that makes a genuine difference to survivors' lives

We are looking for a committed, capable, and compassionate Sexual Violence Service Manager to work alongside our Strategic Lead and CEO, guiding teams in Ipswich and supporting operations across the East of England.

About Survivors in Transition

Survivors in Transition (SiT) is a respected Suffolk-based charity offering specialist support, advocacy, and pathways to recovery for people impacted by sexual violence. Rooted in trauma-informed values, SiT provides safe, inclusive environments that empower individuals to rebuild, heal, and thrive—helping to create meaningful, long‑term social change.

Benefits

• Competitive Salary: £33,000‑£40,000 per annum (dependent on experience)
• Holiday: 25 days annual leave, in addition to bank holidays and your birthday off
• Employee extras: pension scheme, health benefits, and a range of wellbeing support

About the role

As a Sexual Violence Service Manager, you will play a pivotal role in ensuring compassionate, high‑quality service delivery. You will lead teams across our Therapies and Wellbeing departments, pairing operational expertise with a trauma‑informed mindset to maintain performance, uphold compliance, and cultivate a supportive, resilient working culture.

Main duties and responsibilities

• Provide leadership to the Service Delivery Department, overseeing Therapies & Wellbeing teams and ensuring staffing, resources, and contracts meet compliance and service expectations.
• Coordinate service provision across East Anglia, working with subcontracted therapists to deliver safe, effective, and person‑centred support for survivors of sexual violence.
• Serve as a safeguarding lead, managing risk processes including MARAC and MASH involvement.
• Oversee case allocation, staffing cover, supervision, and wellbeing support to ensure service quality and contractual outcomes are achieved.
• Build productive relationships with external partners, strengthening referral routes, collaboration, and representation at relevant regional forums.
• Enhance departmental performance through strategic planning, data monitoring, budget oversight, and ongoing service improvement aligned with organisational priorities.

About you

As a Sexual Violence Service Manager, you will hold an undergraduate degree in Counselling, Psychotherapy, Psychology, Mental Health, Social Care, or another relevant field, alongside a minimum of five years' experience in service or operational management. You will demonstrate strong safeguarding practice, excellent communication and leadership skills, and a thorough understanding of trauma‑informed approaches. You will show strong values and a genuine commitment to supporting survivors of sexual abuse and sexual violence, with a clear understanding of the sensitive nature of this work and bring team‑centred leadership values. You will be confident managing quality, resources, and operational efficiency, with well‑developed skills in data analysis and budget oversight. You will work autonomously to enhance service delivery while maintaining warmth, professionalism, and empathy. Strong IT proficiency, exceptional organisational skills, and a collaborative, non‑judgmental attitude are essential, as are resilience and a sense of humour when working in a fast‑paced and emotionally demanding environment. A full, clean driving licence is required.

Background checks

A Disclosure and Barring Service (DBS) check will be carried out for this role and may be repeated when necessary.

How to apply

If you have the relevant skills and experience for the Sexual Violence Service Manager position and wish to be part of our journey that makes a difference in the lives of survivors, please apply by forwarding your CV with an expression of interest as a first page of your CV, as soon as possible.

No recruitment agencies, please.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.