Peer Support Team Leader - Safe Haven

Solent Mind; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading mental health charity in the UK is seeking a Sessional Peer Support Team Leader for their Safe Haven service in Eastleigh. In this role, you will supervise staff, ensuring the service runs smoothly during shifts while providing essential support for individuals facing mental health crises. The ideal candidate has experience working with vulnerable populations and strong leadership skills. This position is on a sessional basis and includes evening and weekend shifts.

Qualifications

• Experience with mental health issues and understanding their impact.
• Ability to remain calm, reflective, and solution-focused.
• Awareness of safeguarding, equality, diversity, and inclusion.

Responsibilities

• Supervise and guide staff on shift.
• Ensure safeguarding and risk assessment processes are followed.
• Collaborate with clinical services for positive outcomes.
• Contribute to service development and quality improvement.
• Maintain a safe and welcoming environment.

Skills

Experience working with vulnerable individuals

Supervision or leadership experience

Strong verbal and written communication skills

Confidence using IT systems

Tools

MS Office

Case management or CRM systems

Job description

Role Details

Salary: £15.36 per hour (plus enhancement for the unsocial hours)

Hours: Sessional basis 4.30pm-11.30pm shifts, with some weekend/bank holiday

Location: 111 Leigh Road, Eastleigh, SO50 9DS

Closing Date: Sunday 01 February 2026 (11.59pm)

About the role

As a Sessional Peer Support Team Leader within our Safe Haven service, you will play a key role in ensuring the safe, effective day‑to‑day running of the service. You will provide on‑shift leadership, support and guidance to staff, while working closely with the Service Manager to ensure the service meets quality, safeguarding and operational standards.

Our Safe Haven service supports people who are experiencing, or are at risk of, a mental health crisis. The service is delivered in partnership between Solent Mind and Southern Health NHS Foundation Trust, offering compassionate, timely support in a welcoming environment.

Responsibilities

• Providing supervision, support and guidance to staff on shift
• Overseeing the smooth running of the service, ensuring safeguarding and risk assessment processes are followed
• Working in partnership with clinical and community services to achieve positive outcomes
• Contributing to service development, quality improvement and monitoring activity
• Ensuring the building is safe, welcoming and meets health and safety requirements

This is a sessional role (0 hours contract) with 4.30pm-11.30pm shifts (with some weekend/bank holiday working essential).

Any offer of employment will be subject to an Enhanced Adult DBS check.

About you

To succeed in the role you will need experience working with people who may be vulnerable and have complex needs as well as an understanding of mental health issues and their impact on individuals and communities (which may come from professional, personal or lived experience).

You will have experience supervising or leading a staff team and have strong verbal and written communication skills.

You will be confident using IT systems, including MS Office and case management or CRM systems.

You will have the ability to remain calm, reflective and solution‑focused, and have awareness of safeguarding, equality, diversity and inclusion.

About us

Solent Mind is the largest mental health charity in Hampshire. It is part of a network of 125 local Minds in England and Wales, which are independent charities affiliated to Mind, the national mental health charity. Solent Mind has its own board of trustees and raises its own funds to deliver its services, support and training tailored to the needs of people living in Hampshire, Southampton, Portsmouth, and the Isle of Wight. Solent Mind has a gold award for workplace wellbeing index 2022/2023 and has signed up to be a mindful employer.

Contact

For further details on this role please email Sarah Byrne (Service Manager) at [e-mail] or contact Solent Mind Talent Acquisition team at 023 8201 1718.

Job description person specification

NOTE TO APPLICANTS - You will be asked about gaps in your employment and to provide proof of your right to work in the UK at interview. Unfortunately, we cannot sponsor this role as we do not hold a sponsorship licence. Any offer for this role will be subject to an Enhanced Adult Disclosure and Barring Service (DBS) check and receiving your references.

We welcome people from all the communities we work in to apply for a role within Solent Mind, especially those with experience of mental health problems. Offers are made based on merit.

Please submit your application as early as possible, as we may close this advert before the advertised closing date.