Services Account Executive - Education

Microsoft; City Of London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading technology firm in London seeks a candidate for a role focusing on driving AI transformation and managing sales cycles. Responsibilities include maintaining operational excellence in pipeline management and collaborating effectively across teams. Candidates should have proven success in sales leadership and strategic planning. This position requires a strong understanding of service offerings and customer engagement.

Qualifications

• Demonstrated success in co-developing transformation strategies.
• Strong understanding of foundational and advanced service offerings.
• Expertise in orchestrating strategic account planning.
• Fluent across the customer lifecycle related to AI transformation.
• Effective collaborator across various teams.

Responsibilities

• Maintain operational excellence in pipeline management.
• Deliver operational deal excellence through effective management.
• Own the sales cycle from account planning to deal closure.
• Drive AI transformation through enhanced solutions.
• Position as a trusted advisor to the account team.

Skills

Sales Leadership & Strategic Planning

Professional Services & Solution Development

Customer Engagement & Executive Alignment

Technology & AI Enablement

Cross-Functional Collaboration

Job description

Responsibilities (Text Only)

• Maintain operational excellence & orchestration in pipeline management.
• Deliver operational deal excellence by managing collaboration time effectively and applying the MCEM qualification guidance.
• Own the sales cycle from Account Planning, new pipeline generation through to deal closure and subsequent expansion opportunities, ensuring efficient pre-sales processes and driving cloud consumption.
• Prioritize driving AI Transformation through MACC, Enhanced Solutions, and Midterm Selling with CSAMs/ATS, as identified through the Account Planning Process and the entire Microsoft Services portfolio.
• Align customer conversations with business outcomes utilizing BV/TCO analysis to build business cases.
• Lead customer sales, value proposition, and competitive discussions.
• Actively listen to customers, understand their vision, and align solutions to meet their needs through consultative selling. Ensure customer satisfaction and exceed expectations.
• Work effectively with internal teams (ATU, STU, CSU) and partners to identify and capitalize on sales opportunities using a One Microsoft Approach.
• Position yourself as a trusted advisor to the account team and solution area peers.
• Be deliberate about self-development to more effectively drive solution-level discussions addressing customer business needs. Maintain knowledge depth across the Microsoft Services portfolio and stay current with MCAPS priorities, e.g., AI transformation.

Qualifications (Text Only)

• Sales Leadership & Strategic Planning: Demonstrated success in co-developing transformation strategies with account teams and technical stakeholders. Proven track record of achieving sales targets through structured account planning and customer success initiatives. Skilled in forecasting, milestone tracking, and driving consumption growth.
• Professional Services & Solution Development: Strong understanding of foundational and advanced service offerings. Experience in securing consulting engagements, managing renewals, and expanding service contracts.
• Customer Engagement & Executive Alignment: Expertise in orchestrating strategic account planning, including long-term visioning and multi-phase roadmaps. Comfortable leading executive reviews, sponsor engagement sessions, and governance forums.
• Technology & AI Enablement: Fluent across the customer lifecycle—from initial consultation to solution design, delivery, and optimisation. Able to align services with AI transformation goals and broader technical strategies.
• Cross-Functional Collaboration: Effective collaborator across sales, technical, and customer success teams. Adept at embedding service insights into planning and execution to maximise customer value.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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