ServiceNow Technical Architect

Avensys Consulting UK; England; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A consulting firm in the UK is seeking an experienced Technical Architect – ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. The ideal candidate will ensure platform scalability and guide technical teams in delivering high-quality ITSM and ITOM solutions. Responsibilities include defining standards, overseeing platform governance, and providing technical guidance. Preferred qualifications include ServiceNow certifications and experience in large-scale implementations.

Qualifications

• Extensive hands‑on experience with ServiceNow platform architecture and modules.
• Strong knowledge of ServiceNow scripting and integration.
• Solid understanding of ITIL processes and enterprise IT service management.

Responsibilities

• Define and maintain ServiceNow architectural standards and best practices.
• Lead technical design sessions and oversee platform governance.
• Architect integrations between ServiceNow and enterprise systems.

Skills

ServiceNow platform architecture

JavaScript

ITIL processes

AWS

Excellent communication

Stakeholder management

Education

ServiceNow Certified Technical Architect

ITIL v4 Foundation certification

Tools

Glide API

Flow Designer

IntegrationHub

Job description

ServiceNow Technical Architect

Contract duration: 6 months

London, UK (Hybrid for 1-2 days / week)

Role : Technical Architect – ServiceNow

We are seeking an experienced Technical Architect – ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.

Key Responsibilities

• Architecture & Design
• Define and maintain ServiceNow architectural standards, frameworks, and best practices.
• Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
• Lead technical design sessions and translate business requirements into technical solutions.
• Platform Ownership
• Oversee ServiceNow platform governance, upgrades, and integrations.
• Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
• Drive automation and innovation across IT processes using ServiceNow capabilities.
• Technical Leadership
• Provide technical guidance to developers, administrators, and implementation teams.
• Review and approve solution designs, configurations, and customizations.
• Mentor junior engineers and promote knowledge sharing across teams.
• Integration & Automation
• Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
• Implement automation workflows, orchestration, and API-based solutions.
• Ensure seamless CI / CD pipeline integration for ServiceNow deployments.
• Governance & Compliance
• Establish and enforce coding standards, security policies, and compliance requirements.
• Conduct regular audits of ServiceNow configurations and customizations.
• Provide reporting and analytics on platform performance and adoption.
• Stakeholder Engagement
• Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
• Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
• Communicate complex technical concepts to non-technical stakeholders.

Required Skills & Qualifications

• Technical Expertise
  • Extensive hands‑on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
  • Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
  • Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
  • Proficiency in automation tools and CI / CD practices.
• Process Knowledge
  • Solid understanding of ITIL processes and enterprise IT service management.
  • Experience in designing governance frameworks for ITSM / ITOM.
• Soft Skills
  • Strong leadership and mentoring capabilities.
  • Excellent communication and stakeholder management skills.
  • Analytical mindset with problem‑solving abilities.

Preferred Qualifications

• ServiceNow Certified Technical Architect or Certified Master Architect.
• ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
• ITIL v4 Foundation certification.
• Experience in large-scale enterprise ServiceNow implementations.