ServiceNow Technical Architect

Stott & May Professional Search Limited; Bolton; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading recruitment firm is seeking a ServiceNow Technical Architect specializing in Customer Service Management or ITSM. This hybrid role involves designing and implementing solutions for enterprise clients. Candidates should have strong integration experience and the ability to oversee implementation from concept to deployment. The ideal applicant will contribute to scalable, efficient architectures that align with business needs while leveraging ServiceNow's capabilities.

Qualifications

• Experience in designing and implementing ServiceNow CSM/ITSM solutions.
• Strong technical skills in integration with external systems.
• Ability to analyze business needs and develop technical solutions.

Responsibilities

• Analyze business requirements and translate them into technical solutions.
• Develop architectural blueprints and functional designs for CSM implementations.
• Design and implement integrations between ServiceNow and external systems.
• Ensure solutions are scalable and reliable.
• Oversee the end-to-end implementation of ServiceNow CSM solutions.
• Maintain and enhance existing ServiceNow solutions.

Skills

ServiceNow CSM

Integration experience

Business analysis

Architectural design

Technical leadership

Job description

Job Description

ServiceNow Technical Architect
Location: Gulidford/London (Hybrid)
Day Rate: Market rate (Inside IR35)
Contract Duration: 6 months
Start Date: Immediate

Role Overview
We are seeking a ServiceNow Technical Architect specialising in Customer Service Management (CSM) or ITSM with strong integration experience. The role involves designing, implementing, and maintaining ServiceNow CSM/ITSM solutions to meet enterprise business needs.
The architect will create scalable and efficient architectures, ensure alignment with ServiceNow best practices, and provide technical leadership to development teams. You will work on projects for enterprise clients across diverse industries, leveraging cutting-edge ServiceNow capabilities and integrations with other enterprise systems.

Key Responsibilities

• Analyse business requirements and translate them into ServiceNow CSM technical solutions
• Develop architectural blueprints and functional designs for CSM implementations
• Design and implement integrations between ServiceNow and external systems (CRM, ERP, ITSM, etc.)
• Ensure solutions are scalable, reliable, and aligned with future business needs
• Oversee end-to-end implementation of ServiceNow CSM solutions, from concept to deployment
• Maintain and enhance existing ServiceNow solutions