ServiceNow Lead Solution Architect

Capita; London; Remote; GBP 80,000 - 120,000; Full time

Job summary

Join a leading company as a ServiceNow Lead Solution Architect, responsible for leading innovative solution designs on the ServiceNow platform. This remote role involves collaborating with stakeholders and mentoring a talented team while enhancing IT service management processes. If you possess extensive experience with ServiceNow and a strong understanding of ITIL best practices, this is your opportunity to reshape how Capita serves its clients and enhance internal user experiences.

Benefits

23 days annual leave, increasing with service.

Paid volunteering day.

Company matched pension.

Health benefits.

Qualifications

• Deep knowledge of ServiceNow modules and functionalities.
• Strong understanding of ITIL processes and best practices.
• Proven track record of delivering complex IT solutions.

Responsibilities

• Leading the design and development of innovative solutions.
• Providing technical leadership and mentoring for the team.
• Evaluating and recommending new technologies for solution improvement.

Skills

ServiceNow Solutions

ITIL Processes

Technical Proficiency

Leadership

Communication

Education

ITIL Certification

ServiceNow Certified Master Architect or Technical Architect

Project Management qualifications (Prince2, PMP)

Job description

This is a great chance to join us as our ServiceNow Lead Solution Architect to be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.

Job Description

Help strengthen our Teams as our ServiceNow Lead Solution Architect. Home based/ fully remote role.

This is a great chance to join us as our ServiceNow Lead Solution Architect to be responsible for leading the design and development of innovative solutions to meet the needs of the business. The primary objective of this role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.

The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team.

From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.

What You’ll Be Doing:

• Collaborating with stakeholders to understand their requirements and translating them into solution designs.
• Providing technical guidance to the development team to ensure the quality and integrity of the final solution.
• Evaluating and recommending new technologies, platforms, and frameworks to improve solution design and delivery.
• Managing and mentoring a team of BAs, admins, solution architects and developers.
• Ensuring platform alignment with the business strategy.
• Creating and maintaining a detailed view of the existing architecture.
• Participating in process workshops.
• Working closely with enterprise architecture team and assisting in migrating configuration across instances.

What we’re looking for:

• Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities
• ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices
• Enterprise Environment Experience: Experience working in large-scale enterprise environments with multiple integration points
• System Architecture and Design: Proficiency in designing and deploying scalable and robust architectures
• Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT
• ITIL Certification
• Proven track record of designing and delivering complex IT solutions that meet business needs.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work collaboratively with stakeholders at all levels of the organisation.
• Strong leadership and mentoring skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Informed about the technology market and trends.
• Ability to gain SC clearance

Desired Skills/Experience

• ServiceNow Certified Master Architect (CMA) OR
• ServiceNow Certified Technical Architect (CTA)
• Project Management qualifications such as Prince2, PMP etc.
• Knowledge of project management methodologies (e.g., Agile, Scrum)

About Capita Technology and Software Solutions (TSS)

Capita Technology and Software Solutions (TSS) is a global shared service, responsible for delivering innovation and digital transformation for Capita’s businesses and clients. We work collaboratively with Capita’s divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way. We create innovative technology and software solutions for Capita’s clients and businesses while ensuring secure, resilient and predictable service delivery. TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita’s businesses and clients.

What’s in it for you?

• Opportunity to learn new skills and develop further
• 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.