Servicenow Lead - Central London With Hybrid Working (Three Days Per Week Remote)

Gilbert Scott Associates; Greater London; Hybrid; GBP 70,000 - 80,000; Full time

Job summary

A not-for-profit organisation in central London is seeking a ServiceNow Lead to oversee the ITSM platform and related tools. The role involves collaborating with IT and business stakeholders and requires strong skills in ServiceNow and vendor management. The position offers a competitive salary of £70,000 to £80,000 plus benefits, with a hybrid work model allowing three days of remote work per week.

Benefits

30 days' holiday

Good pension

Competitive salary

Qualifications

• Proven experience providing key capabilities within ServiceNow, especially ITSM.
• Strong knowledge of ServiceNow architecture, data models, and configuration options.
• Good vendor management experience.
• Understanding of Agile principles.
• Comfortable managing multiple stakeholders.
• Strong collaboration, delivery, and time management competencies.

Responsibilities

• Lead the development and maintenance of the ServiceNow ITSM platform.
• Design, configure, develop, and maintain additional ServiceNow tools.
• Collaborate with the Software Delivery team and business stakeholders.

Skills

ServiceNow

ITSM

Vendor Management

Agile

Senior Stakeholder Management

Job description

ServiceNow Lead required by a not-for-profit organisation in central London with hybrid working (three days per week remote) currently undertaking several technology led change projects and programmes.

Role

ServiceNow Lead

Location

Central London with hybrid working (three days per week remote)

Skills

ServiceNow, ITSM, Vendor Management, Agile, Senior Stakeholder Management

Salary

£70,000 to £80,000 + benefits (30 days' holiday, 35 hours working week, good pension)

To qualify the ServiceNow Lead will have the following:

• Proven experience providing key capabilities within ServiceNow, especially ITSM, which will include the ability to configure and customise the platform following best practise.


• Strong knowledge of ServiceNow architecture, data models and configuration and customisation options.


• Good vendor management experience.


• Have an understanding of Agile.


• Be comfortable managing multiple stakeholders with a variety of needs and wants.


• Strong collaboration, delivery and time management competencies.

Role Description

Your role will take the lead in developing and maintaining the current ServiceNow ITSM platform and to design, configure, develop and maintain additional ServiceNow tools including HRSD, working closely with the Software Delivery team, wider IT, Product Owners, Business Stakeholders and third-party providers.

In return my client can offer a competitive salary and benefits and the opportunity to work with a large (c£1 billion revenue) not-for-profit organisation responsible for providing support within our communities, working on several technology led change projects and programmes.

Gilbert Scott Associates Ltd is an equal opportunities employment business and welcomes applications from all candidates.