ServiceNow Developer

Serco; Metropolitan Borough of Solihull; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider is seeking a driven ServiceNow Developer to join their team in Solihull. This hybrid role offers an exciting opportunity to shape ServiceNow usage across the organization while driving user-focused improvements. You'll implement modules, collaborate in Agile teams, and advocate for effective solutions that enhance customer outcomes. The position includes competitive pay, flexibility, and a range of benefits, promoting growth and well-being for you and your family.

Benefits

Flexible working options

Pension – 6%

Diversity and inclusion initiatives

Growth and development opportunities

Employee Assistance Programme

Health and Wellbeing Plans

Access to discounts on leisure and health

Up to days annual leave

Life assurance

Qualifications

• Ability to challenge existing processes and solutions critically.
• Strong skills in team engagement and collaborative problem-solving.
• Passion for improving user experience through ServiceNow.

Responsibilities

• Implement and configure ServiceNow modules to meet business requirements.
• Active participation in Agile ceremonies and project meetings.
• Drive ServiceNow change initiatives from start to finish.
• Build and maintain relationships with team members and customers.
• Adhere to compliance and internal processes.

Skills

Critical thinking

Interpersonal skills

User-focused improvement

ServiceNow modules (ITSM, HR, CSM, CMDB)

Technical best practice knowledge

Agile development familiarity

Experience with ITIL processes

Education

Certified System Administrator Certification

Job description

ServiceNow Developer

Hybrid – Attached to the Solihull Office

Full Time, Permanent

Up £, per annum + aligned company benefits

We are seeking a driven ServiceNow Developer to play a pivotal role in shaping the future of ServiceNow in Serco. You’ll be joining at an exciting time as we grow our in-house team, expand our use of ServiceNow across the business, and transform users’ ways of working.

As part of this you’ll :

• Implement and configure a range of modules to meet business requirements
• Participate actively in team meetings, Agile ceremonies, project meetings and customer sessions
• Ensure development and configuration activities are delivered within provided estimates, meeting commitments to stakeholders
• Drive ServiceNow change initiatives from initiation to completion
• Drive ServiceNow adoption within Serco, advocating for solutions that drive tangible improvements for our customers
• Identify and mitigate project issues and risks, working closely with team member
• Develop and maintain effective working relationships with team members and customers
• Adhere to internal processes and compliance requirements

What you’ll need to do the role :

• Ability to think critically and proactively to challenge solutions and existing processes
• Strong interpersonal skills to positively engage others in new ways of thinking and collaboratively problem-solve
• A passion for user-focused improvement and ServiceNow
• Certified System Administrator Certification
• Proven experience with ServiceNow modules such as ITSM, HR, CSM, CMDB preferable
• Understanding of technical best practice
• Familiarity with Agile development
• Experience of ITIL teams and processes

What we offer :

• Flexible working considered
• Pension – 6%
• A company passionate about diversity and inclusion
• Growth and development opportunities – Serco will support with a range of qualifications
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
• Up to days annual leave plus bank holidays, with the option to purchase more
• Life assurance