ServiceNow CSM/HRSD Specialist

Linking Humans; London; Hybrid; GBP 90,000 - 100,000; Full time

Job summary

A top-tier ServiceNow Partner is hiring a ServiceNow CSM/HRSD Specialist in London. This permanent position involves hands-on implementation across customer and employee experience workflows, requiring SC clearance. The role offers competitive compensation and an exceptional benefits package, making it ideal for experienced candidates seeking significant impact in digital transformation.

Benefits

5% Performance-based Bonus

Private healthcare

Exceptional benefits package

Qualifications

• Proven background in ServiceNow development & configuration.
• Experience with UI Builder and Service Portal.
• Solid understanding of customer and employee lifecycle touchpoints.

Responsibilities

• Hands-on across Customer, Technology, and Employee Experience workflows.
• Building modern UIs with the Experience Layer and integrating with external systems.
• Contributed to solution design and bid work within a service provider.

Skills

ServiceNow development

Integration skills (REST/SOAP)

Customer journeys understanding

UI Building

Education

CIS-CSM Certification

CIS-HRSD Certification

Job description

• Rate: £90000 - £100000 per annum, Benefits: 5% Performance-based Bonus, Private healthcare, and more.
• Type: Permanent

ServiceNow CSM/HRSD Specialist

ð§ ServiceNow CSM/HRSD Implementation Specialist
ð UK-Based | ð» Hybrid/Remote (London)| ð¡ï¸ SC Clearance Required
ð¼ Permanent Position

I'm working with a top-tier ServiceNow Partner looking for an experienced ServiceNow specialist to join their Digital team.
You'll be hands-on acrossCustomer, Technology, and Employee Experience workflows think CSM, CRM, HRSD, and more.

If you're comfortable building modern UIs with the Experience Layer, integrating with external systems via REST/SOAP, and creating real impact across the full lifecycle this one's for you.

Ideal experience includes:

- Proven background in ServiceNow development & configuration
- Strong integration skills (REST/SOAP, IntegrationHub)
- Experience with UI Builder, Service Portal, and Next Experience
- Solid understanding of customer journeys & employee lifecycle touchpoints
- Holding CIS-CSM and CIS-HRSD, while being able to demonstrable significant modules knowledge and experience
- Contributed to solution design and bid work within a service provider
- Experience with Agentic AI/Now Assist would be a bonus

SC clearanceis required (or eligibility for it).

For the right candidate with the right experience, the role offers up to £100,000 per annum plus an exceptional benefits package.

ð Interested? Lets chat apply with your CV to find out more.

• Start: 03/06/2025
• Rate: £90000 - £100000 per annum, Benefits: 5% Performance-based Bonus, Private healthcare, and more.