ServiceNow Architect: CSM/ITSM & Integrations (Hybrid)

Stott & May Professional Search Limited; Bolton; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading recruitment firm is seeking a ServiceNow Technical Architect specializing in Customer Service Management or ITSM. This hybrid role involves designing and implementing solutions for enterprise clients. Candidates should have strong integration experience and the ability to oversee implementation from concept to deployment. The ideal applicant will contribute to scalable, efficient architectures that align with business needs while leveraging ServiceNow's capabilities.

Qualifications

• Experience in designing and implementing ServiceNow CSM/ITSM solutions.
• Strong technical skills in integration with external systems.
• Ability to analyze business needs and develop technical solutions.

Responsibilities

• Analyze business requirements and translate them into technical solutions.
• Develop architectural blueprints and functional designs for CSM implementations.
• Design and implement integrations between ServiceNow and external systems.
• Ensure solutions are scalable and reliable.
• Oversee the end-to-end implementation of ServiceNow CSM solutions.
• Maintain and enhance existing ServiceNow solutions.

Skills

ServiceNow CSM

Integration experience

Business analysis

Architectural design

Technical leadership

Job description

A leading recruitment firm is seeking a ServiceNow Technical Architect specializing in Customer Service Management or ITSM. This hybrid role involves designing and implementing solutions for enterprise clients. Candidates should have strong integration experience and the ability to oversee implementation from concept to deployment. The ideal applicant will contribute to scalable, efficient architectures that align with business needs while leveraging ServiceNow's capabilities.