Service Transition Manager

Public Sector Resourcing; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A government agency is seeking Service Transition Managers for a hybrid role across various UK locations. Candidates should have proven experience in service transition within large-scale environments, strong stakeholder engagement skills, and an ITIL certification. The role involves managing transitions across multiple digital products to ensure a smooth integration into live services.

Qualifications

• Proven experience in Service Transition within large-scale environments.
• Ability to manage multiple transitions simultaneously.
• Intermediate proficiency in Microsoft Office and associated software tools.

Responsibilities

• Lead and coordinate service transition activities across multiple workstreams.
• Plan and manage service transition events.
• Gather, agree and manage acceptance criteria for support and operations planning.
• Ensure readiness of support models, documentation, SLAs, KPIs, and OLAs.

Skills

Service Transition management

Stakeholder engagement

Planning

Quality assurance

Agile project delivery

ITIL certification

Tools

ServiceNow

Microsoft Office

Job description

On behalf of DWP, we are looking for Service Transition Managers for a 12 month contract (Inside IR35) based Hybrid in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield.

About the Role

DWP is seeking two experienced Service Transition Managers to join its Live Service Team, supporting high demand transition activity across multiple digital products. You'll play a key role in ensuring new services are safely and smoothly introduced into live environments, with minimal disruption to operations.

This is a hands on delivery role requiring strong stakeholder engagement, planning, and assurance capabilities. You'll work closely with product teams and service owners to manage transitions across up to seven concurrent areas, including the Care Service Team and the Message Centre platform.

Responsibilities

• Lead and coordinate service transition activities across multiple workstreams.
• Plan and manage service transition events, coordinate resources and control the lifecycle of all changes to enable beneficial updates with minimal impact to IT services.
• Gather, agree and manage acceptance criteria for support and operations planning.
• Ensure readiness of support models, documentation, SLAs, KPIs, and OLAs.
• Manage risks, dependencies, and quality assurance checks.
• Collaborate with product teams to ensure seamless handover into live service.
• Build and maintain relationships with key stakeholders (external and internal) managing expectations through clear communication, reporting and governance.
• Drive continuous improvement and automation in transition processes identifying and implementing more efficient technologies.

Essential

• Proven experience in Service Transition within large-scale environments.
• Ability to manage multiple transitions simultaneously.
• Knowledge and experience of IT/IS testing disciplines and management.
• ITIL certification or equivalent experience.
• Strong track record in Agile project delivery.
• Intermediate proficiency in Microsoft Office and associated software tools.

Desirable

• Experience with ServiceNow.
• Previous public sector experience.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".