Service Transformation Manager

Iris Software Group; Cambridgeshire and Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading software company is seeking a Service Transformation Manager to drive change within its Managed Payroll Services. You will lead transformation initiatives, improve operational processes, and enhance customer experiences. The ideal candidate has extensive experience in transformation management and strong skills in change management and data analysis. This role offers the chance to shape the future of the organization and work with a high-performing team.

Qualifications

• 5+ years of experience in a transformation management role.
• Proven track record of delivering successful transformation initiatives.
• Familiarity with Agile methodologies and Lean Six Sigma is desirable.

Responsibilities

• Develop and execute a comprehensive change management plan.
• Lead the development and implementation of new ways of working.
• Identify areas for process improvement and redesign business processes.

Skills

Transformation management

Change management

Data analysis

Stakeholder management

Communication skills

Tools

Word

Excel

PowerPoint

Job description

Overview

The Service Transformation Manager will work within the PMO & Service Transformation Team to drive change and transformation within our Managed Payroll Services (MPS) organization. This role partners with the Director of MPS to lead teams through fundamental changes in ways of working as part of a simplification programme, including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLAs. The role oversees change management efforts, process redesign, stakeholder management, and data insights to inform decision making, with the aim of shaping the future of MPS and enhancing the customer experience.

Responsibilities

• Develop and execute a comprehensive change management plan that communicates the transformation vision and secures buy-in from key stakeholders.
• Lead the development and implementation of new ways of working that drive increased efficiency, productivity, and cost savings.
• Identify areas for process improvement and redesign business processes to deliver improved operational and financial outcomes.
• Utilise data insights to identify improvement opportunities and make informed business decisions.
• Lead a high-performing transformation team capable of delivering on agreed objectives.

Required and desirable qualifications

• 5+ years of experience in a transformation management role with a proven track record of delivering successful transformation initiatives.
• Demonstrated experience in change management, process improvement, data analysis, and stakeholder management.
• Excellent communication skills (verbal, written and presentation).
• Familiarity with Agile methodologies, Lean Six Sigma, and other continuous improvement frameworks.
• Technically competent with software such as Word, Excel, and PowerPoint.
• Change Management (desirable)
• Lean Six Sigma (or similar) methodology (desirable)
• Experience with Lean Six Sigma methodology desirable.

About IRIS Software Group

• As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools, and organisations.
• IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
• Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.