Service Technician

Experis UK; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an IT Service Technician in Bristol for a 6-month contract. The ideal candidate must hold an active SC clearance and have experience in managing technical logistics and hardware repairs. Responsibilities include owning technical support, managing service tickets, and ensuring the integrity of hardware inventory. This role involves collaboration and adherence to service procedures to deliver impactful support to a critical service team.

Qualifications

• Current and Active SC (Security Check) Clearance is mandatory.
• Proven ability to manage technical logistics and hardware repairs within a fast-paced environment.

Responsibilities

• Own the end-to-end technical support and logistics for your assigned Hub.
• Manage assigned support tickets, ensuring SLA compliance.
• Act as the local authority for hardware stock, tracking equipment.
• Triage faults and perform hands-on hardware repairs.
• Work collaboratively, following established procedures.

Skills

Managing technical logistics

Hardware repairs

Job description

Job Description

Location: Bristol Contract Type: 6-Month Fixed Term Contract (Inside IR35) Rate: £18.87 per hour

Is your SC Clearance active and are you ready to join a critical support function immediately?

We are seeking a proactive and meticulous IT Service Technician to become an integral part of our essential operational team. You will directly contribute to maintaining operational continuity and achieving high-priority service targets for a valued client.

Make an Impact: Core Contributions

You will be empowered to own the end-to-end technical support and logistics for your assigned Hub, ensuring the entire network runs smoothly and efficiently.

• Service Level Ownership: Take full ownership of assigned support tickets (for the Hub and surrounding areas), providing timely updates and expert call management to consistently meet contractual Service Level Agreements (SLAs).

• Asset Integrity Champion: Act as the local authority for hardware stock, meticulously scanning and tracking equipment in and out. Your accuracy ensures the integrity of our entire asset inventory.

• Driving Operational Flow: Efficiently manage the secure disposal process and oversee the replenishment of remote IT lockers, directly ensuring resource availability where it matters most.

• The Technical Specialist: Triage faults and perform hands‑on hardware repairs for 'in-warranty' kit, acting as the crucial interface with external vendors for parts and returns. You keep critical systems online.

• Team and Process Catalyst: You will work collaboratively, following established, essential procedures. Critically, you are encouraged to raise potential service issues or improvements directly to your Team Leader, driving forward‑thinking service enhancement.

Essential Requirements

• Security Clearance: Current and Active SC (Security Check) Clearance is mandatory.

• Experience: Proven ability to manage technical logistics and hardware repairs within a fast-paced field/deskside support environment.

The Details

• Hours: Monday to Friday, 09:00 - 17:30

• Duration: 6-Month Contract

• Rate: £18.87 per hour (Inside IR35)

If you thrive on being the reliable linchpin in a critical service team and hold the required SC clearance, this is your opportunity to deliver immediate, measurable impact.

Apply today and begin making a difference straight away.