Service Team Member - Ilminster

National Trust; Ilminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A conservation organization in the UK is seeking a Service Team Member to support and connect with visitors. The role involves maintaining presentation standards, assisting with visitor inquiries, and serving refreshments. Ideal candidates will focus on excellent service delivery, be adaptable, and work flexibly. The position offers competitive pay at £12.75 per hour, a substantial pension scheme, and various employee benefits, including discounts and free entry to Trust places.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rent deposit loan scheme

Flexible working arrangements

Paid holiday allowance up to 32 days

Employee assistance programme

Responsibilities

• Maintain high presentation standards by cleaning visitor areas.
• Assist onsite teams and welcome visitors at reception.
• Share knowledge about the site and talk about membership.
• Serve refreshments in the tea room and support the shop.
• Support the garden team with watering and sorting books.
• Work flexibly mostly outdoors and adapt to varied roles.

Skills

Customer service focus

Problem-solving

Team player

Well-organised

Adaptability

Willingness to learn

Job description

In line with our redeployment policy, we'll prioritise applications from employees who are under formal notice of redundancy. Being a Service Team Member for the National Trust is all about flexibility, offering support to the wider team where it is needed, connecting with visitors, inspiring them, and making sure they have the best possible day when they come to visit.

Responsibilities

• Maintain high presentation standards by cleaning and clearing visitor areas.
• Assist onsite teams when needed, including welcoming visitors at the reception and providing information for their visit.
• Share knowledge about the site and the National Trust, talk about membership, and sell it.
• Serve and sell refreshments in the tea room, support the National Trust shop, and support the setup of visitor trails.
• Sort books for the book barn and support the garden team with watering.
• Work flexibly mainly outdoors, lifting and handling as required, and adapt to a varied role where no day will be the same.

Qualifications

• Focused on giving great service to everyone you meet.
• Confident speaking with visitors and solving problems.
• A team player, but also happy to work on your own initiative.
• Well‑organised, adaptable, and flexible to work across different sites.
• Willing to learn new skills and work towards shared goals.

Benefits

• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Rental deposit loan scheme, season ticket loan, EV car lease scheme.
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days related to length of service, plus holiday purchase scheme.
• Flexible working whenever possible, employee assistance programme, free parking at most Trust places.

Salary: £12.75 per hour. Hours: 585 hours per year, worked on a rota throughout the year. The role will require weekday, weekend, bank holiday and some out of season availability. Hours worked each month may vary due to seasonal demand; however, the salary is paid in 12 equal payments throughout the year. Contract: Permanent.

We are an equal opportunity employer. We welcome and value difference. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.