Service Team Manager

Kingfisher; Coventry; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading retail company in Coventry is seeking a Service Team Manager to lead the checkout team and shape customer experience. The ideal candidate will have strong emotional intelligence, a passion for customer service, and the ability to inspire a diverse team. Benefits include a competitive salary, company bonus, and extensive wellness programs. This role promotes an inclusive environment and strives for excellence in service delivery.

Benefits

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Strong emotional intelligence and the ability to influence others.
• A passion for customer service and brand loyalty.
• Ability to oversee safety and compliance routines.

Responsibilities

• Lead the checkout team and frontend service experience.
• Inspire the team to make every customer count.
• Oversee safety and compliance across the store.

Skills

Customer obsession

Emotional intelligence

Problem-solving

Compliance review

Job description

Overview

Full time Part time or Job Share

Permanent Contract - 36.75 Hours per week

Up to 40000 per annum Bonus Pension 6.6 Weeks Holiday

B&Q Coventry Brandon Road

Every day we give our millions of customers the ideas advice tools and confidence they need to create a home theyll love. Join us as a Service Team Manager and youll lead and inspire the checkout team to shape the customer experience through exceptional service.

Whats the job

A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. Its B&Qs ambition to make every customer count so you are driven by a passion to create true brand loyalty to support future sales this role you will :

• Youll lead a vital part of our store operation shaping the customer experience and driving service excellence through a newly formed team of Shift Leads
• Inspire the Make Every Customer Count agenda as a daily habit with the wider store team.
• Oversee safety security & compliance routines across the store through your shift lead team.
• Lead the checkout team & front-end service experience ensuring fast friendly and reliable service.

What we need

Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer this role you should be leading in a way that demonstrates the following qualities :

• Obsessed about our customers and listening to them.
• Objective and can slow down and really look at things with a clear view i.e. reviewing safety compliance.
• You have strong emotional intelligence and thrive in influencing others.
• You love to problem solve and can take others with you.
• Confident to agitate when needed and deliver feedback to all audiences.

Whats in it for me

As part of a great team youll be valued for who you committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes:

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

So we can support you during the application or interview process please contact for any recruitment adjustments.