Service Team Leader – Customer Experience & Front-End

Kingfisher; Lincoln; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading home improvement retailer in the United Kingdom is seeking a Service Team Manager. This role involves leading the checkout team to enhance customer experiences and drive service excellence. Candidates should possess strong leadership abilities, emotional intelligence, and a passion for customer service. The position offers benefits including a company bonus scheme, a competitive salary, and wellness programs. Join us to help create a diverse and inclusive environment.

Benefits

Award-winning pension scheme

Company bonus scheme

ShareSave options

6.6 weeks holiday

Employee assistance programme

Shopping discounts

Qualifications

• Proven leadership in a retail environment.
• Strong skills in customer service management.
• Ability to inspire and motivate teams.

Responsibilities

• Lead a team to enhance the customer experience.
• Drive service excellence through training and feedback.
• Manage safety compliance and operational standards.

Skills

Customer obsession

Emotional intelligence

Problem-solving

Influencing others

Job description

A leading home improvement retailer in the United Kingdom is seeking a Service Team Manager. This role involves leading the checkout team to enhance customer experiences and drive service excellence. Candidates should possess strong leadership abilities, emotional intelligence, and a passion for customer service. The position offers benefits including a company bonus scheme, a competitive salary, and wellness programs. Join us to help create a diverse and inclusive environment.