Service Team Leader: Checkout & Customer Experience

Kingfisher; Coventry; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading retail company in Coventry is seeking a Service Team Manager to lead the checkout team and shape customer experience. The ideal candidate will have strong emotional intelligence, a passion for customer service, and the ability to inspire a diverse team. Benefits include a competitive salary, company bonus, and extensive wellness programs. This role promotes an inclusive environment and strives for excellence in service delivery.

Benefits

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Strong emotional intelligence and the ability to influence others.
• A passion for customer service and brand loyalty.
• Ability to oversee safety and compliance routines.

Responsibilities

• Lead the checkout team and frontend service experience.
• Inspire the team to make every customer count.
• Oversee safety and compliance across the store.

Skills

Customer obsession

Emotional intelligence

Problem-solving

Compliance review

Job description

A leading retail company in Coventry is seeking a Service Team Manager to lead the checkout team and shape customer experience. The ideal candidate will have strong emotional intelligence, a passion for customer service, and the ability to inspire a diverse team. Benefits include a competitive salary, company bonus, and extensive wellness programs. This role promotes an inclusive environment and strives for excellence in service delivery.