Service Support Officer – Regulatory services

North Northamptonshire Council; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local council in the United Kingdom is seeking a dedicated service support specialist for its Regulatory Services team. The ideal candidate will have a minimum of 4 GCSEs or equivalent, with a working knowledge of Regulatory services. Responsibilities include providing support to officers and ensuring compliance with Data Protection requirements. Candidates should demonstrate effective communication skills and the ability to manage competing demands. This role offers a vibrant work environment with numerous benefits and opportunities for professional development.

Benefits

Competitive salary

Pension scheme

Life cover

Generous leave entitlement

Flexible working arrangements

Qualifications

• Minimum of 4 GCSEs or equivalent education required.
• Knowledge of Regulatory services is essential.
• Strong verbal and written communication skills in English.

Responsibilities

• Provide service support to Regulatory Services.
• Maintain accurate records compliant with Data Protection requirements.
• Ensure timely and effective customer service.

Skills

Effective communication with stakeholders

Computer literate

Self-motivated

Teamwork

Planning and organizing

Education

4 GCSEs or equivalent

Tools

Office 365

Job description

Overview

Provide service support to Regulatory Services. To understand the legal and policy requirements relating to the role and apply them accordingly. To provide advice and support to those engaging with the service. To assist officers and other agencies in relation to regulatory services matters. Ensure that all information is properly recorded on databases as required and in compliance with Data Protection requirements.

Benefits

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution
• life cover and ill-health protection
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance
• an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups

Responsibilities

• Have a generic knowledge of the work of the service to be able to give advice to customers or to direct service requests appropriately to ensure that the customer receives a timely response and a good level of customer care.
• Ensure that all documentation is processed correctly when being sent from or received into the Service, while being sensitive to the requirements of the Data Protection Act, the Freedom of Information Act and prescribed deadlines.
• Ensure a timely and responsive support service to meet customers’ needs both internal and external.
• Undertake any required service support functions required by the team, including (but not restricted to): managing generic email boxes; receiving service request telephone calls; managing equipment/service ordering and receipting; producing health certificates; taking meeting minutes; producing and sending routine correspondence; updating relevant databases/IT systems and managing information requests.
• Ensuring that complete and proper digital and physical records are maintained as appropriate relating to all work undertaken.
• Ensure that procedures and processes relating to the administration and support of Regulatory Services are followed.
• Proactively identify with your team areas of improvement to the service which benefit the service, Authority, businesses and/or the public and take steps to implement these.
• Work collaboratively with other teams and support the training and development of colleagues and clients.

Qualifications

• Education, Qualifications and Training: 4 GCSEs or equivalent.
• Work experience and knowledge: Working knowledge of the work of Regulatory services.
• Proven ability to effectively and appropriately communicate with a range of stakeholders including Members, Officers, members of the public and external agencies.
• Effective management of competing demands and tight deadlines.
• Computer literate with experience of using case management systems and Office 365.
• Fluent in spoken and written English.
• Excellent verbal communication and presentation skills.
• Ability to produce clear and concise letters for members of the public.
• Demonstrated skills in planning and organising.
• Ability to work as part of a team and manage own caseload.
• Self‑motivated and able to work with minimum supervision.
• Equal opportunities: Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.

Equal Opportunities

We are a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

About Us

• Our values: Customer-focused, Respectful, Efficient, Supportive, Trustworthy.
• North Northamptonshire Council re‑signed the Armed Forces Covenant in June 2024 and we hold silver status award for the Defence Employer Recognition Scheme (ERS) and are working towards achieving gold status.