Service support manager

Charing Cross Hospital; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent healthcare institution in Greater London seeks a qualified individual to manage urology's elective inpatient services, overseeing theatre lists and ensuring patient scheduling aligns with clinical prioritization. The ideal candidate will possess a degree and substantial managerial experience, focusing on quality care and access targets. Benefits include career development and a supportive work environment that embraces flexible working arrangements.

Benefits

Career development

Flexible working options

Staff recognition scheme

Optional Cycle to Work scheme

Membership options for onsite leisure facilities

Qualifications

• Operational experience in a managerial role is essential.
• Ability to maintain national access targets for a service.
• Experience in managing a theatre list is desirable.

Responsibilities

• Manage the coordination of urology theatre lists.
• Ensure quality and customer care standards are met.
• Oversee and manage the monthly registrar rota.

Skills

Ability to prioritise and delegate tasks appropriately

High level of work organization

Knowledge of RTT, DM01, Cancer Waiting Time targets

Ability to work under pressure

Knowledge of administration procedures

Education

Degree level qualification or equivalent training

Job description

Job overview

To manage the people, processes, and performance of Imperial Urology’s elective inpatient services, including the coordination of urology theatre lists to ensure responsiveness to changes in demand.

To oversee and manage the registrar rota.

The post holder will be responsible for ensuring that robust processes are in place to schedule patients in line with clinical priority and national access targets, including CWT, RTT, and DM01.

The post holder will be expected to organise and prioritise their own workload, as well as support colleagues, to ensure continuity of service at all times.

Main duties of the job

• To co-ordinate operating surgeon cover and maximise the utilisation of Urology theatre lists.
• To develop the process to ensure that patients are scheduled in line with clinical priority and national access targets including CWT, RTT and DM01.
• To ensure that the service is able to meet reporting requirements for specialized inpatient activity.
• To ensure quality and customer care standards are met consistently as well as responding to patient concerns and complaints.
• Management of the monthly registrar rota.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person specification

Education / Qualifications

• Essential criteria
  Degree level qualification or equivalent training and / or experience

Experience

• Essential criteria
  Operational experience in a managerial role
• Essential criteria
  Evidence of building effective working relationships and influencing stakeholders
• Essential criteria
  Responsibility of maintaining national access targets for a service (e.g. RTT, DM01, cancer waiting times)

Desirable criteria

• Experience of managing theatre lists and implementing 6-4-2
• Experience in managing a rota
• Staff management including objective setting, performance review & people development
• Experience of working within a surgical specialty

Skills / Knowledge / Abilities

• Essential criteria
  Ability to prioritise and delegate tasks appropriately
• Essential criteria
  Ability to demonstrate a high level of work organization and attention to detail
• Essential criteria
  Knowledge of RTT, DM01, Cancer Waiting Time targets
• Essential criteria
  Ability to work under pressure and meet tight deadlines
• Essential criteria
  Knowledge of administration procedures and computerised software

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).