Service Support Manager

NHS National Services Scotland; Dunfermline; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare organization in Dunfermline is seeking a Service Support Manager to manage business support within the Digital and Information Department. Ideal candidates will have experience in middle management, strong communication, and organizational skills. Responsibilities include financial oversight and project management. This role offers flexible working arrangements and is committed to inclusivity.

Benefits

Flexible working

Family-friendly policies

Support for disabled candidates

Qualifications

• Significant experience at middle management level, preferably with relevant experience.
• Proficient in use of Microsoft software including Word, Excel, Access, PowerPoint.
• Ability to work without direct supervision.

Responsibilities

• Assist the Business Manager with financial oversight and reporting for the Directorate.
• Provide comprehensive business support service across various functions.
• Plan and organise complex IT and site changes to defined timescales.

Skills

Communication skills

Organisational skills

Interpersonal skills

Analytical skills

Problem-solving skills

Business management skills

Change management skills

Education

HND in Business Administration / Management

Tools

Microsoft Office

Job description

A fantastic opportunity has arisen for a Service Support Manager to join an expanding team within the Digital and Information Department, NHS Fife.

To ensure efficient and effective administration of the Digital & Information Directorate by providing a comprehensive business support service. This comprises a range of financial, human resource, health and safety, Business and Resource functions across all services within the Digital & Information Directorate.

A key responsibility of this role is to assist the Business Manager with financial oversight, budgetary monitoring, and reporting for the Directorate.

Significant experience at middle management level preferably with relevant experience.

An HND in Business Administration / Management or equivalent qualification or relevant experience plus significant project management experience.

Proven, highly developed communication, organisational and interpersonal skills both written and verbal. Also well developed influencing and negotiation skills within a complex multi-disciplinary environment.

• Ability to work without direct supervision
• Proven business management skills / change management skills
• Ability to plan and organise complex IT and site changes to defined timescales
• Self motivating and a team player
• Ability to draw on analytical and problem-solving skills
• Proficient in software systems
• Well-developed interpersonal skills including diplomatic and tactful approach to dealing with service issues.
• Proficient in use of Microsoft Office software, e.g. Word, Excel, Access, PowerPoint. Advanced keyboard skills for manipulation and presentation of data
• Excellent numerical skills

For informal enquires please, contact Claire-Louise Granger, Business Manager at [e-mail].

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre‑employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre‑settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be foundhere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.