Service Support Administrator

Office Angels; England; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

A staffing agency is seeking a Service Support Administrator in South Tyneside. This hybrid position requires organization and proactive communication skills. Responsibilities include client interaction, administrative support, and coordinating service delivery. Ideal candidates will have prior administrative experience and strong attention to detail. The role offers a competitive salary and benefits, providing an excellent platform for career development within a supportive team environment.

Benefits

25 days holiday + bank holidays

Up to 12% pension contribution

Flexible benefits platform

Health & wellbeing support

Ongoing training and development opportunities

Qualifications

• Proven experience in an administrative or service support role.
• Excellent communication skills, both written and verbal.
• Ability to manage confidential information.

Responsibilities

• Act as the first point of contact for incoming calls and email enquiries.
• Provide administrative and coordination support to the team.
• Respond to client requests and manage service timelines.
• Support scheduling and coordination of field-based service teams.

Skills

Organizational skills

Attention to detail

Communication skills

IT skills including Microsoft Office

Job description

Service Support Administrator | South Tyneside (South Shields) | Permanent | Hybrid Working

Salary: £28,000 – £29,000 per annum

Office Angels are proud to be recruiting for an exciting Service Support Administrator opportunity within a leading global organisation, as we continue to expand our Service team based in South Tyneside.

This is a permanent, full‑time and hybrid role offering stability, development and excellent work‑life balance – perfect for an experienced administrator who enjoys supporting operational teams, coordinating activity and being a key part of a close‑knit office where your contribution truly matters.

Why Apply for This Amazing Opportunity?

Reporting into the Service Planning / Service Coordination team, you will play a vital role in supporting service delivery, client communication and day‑to‑day administrative coordination. Working within a super friendly, supportive local team of six, you will closely support the Service Coordinator(s) and Service Manager, while also being part of a massively successful worldwide organisation.

Contract: Permanent
Salary: £28,000 – £29,000 per annum
Location: South Shields – free on‑site parking
Hours: Monday to Friday, 35 hours per week, 9:00 am – 5:00 pm (no evenings or weekends, 1‑hour unpaid lunch)
Hybrid Working: Office‑based initially for training, moving to a hybrid model thereafter
This organisation is a global leader within its sector, offering the opportunity to build a long‑term career within a respected, values‑led business.

Benefits include:

• 25 days holiday + 8 bank holidays (with buy/sell and carry‑over options)
• Up to 12% combined pension contribution
• Hybrid and flexible working options
• Flexible benefits platform including Life Cover, Private Healthcare, Dental, Gym schemes, Tech scheme, Travel Insurance, Charity Giving and more
• Health & wellbeing support, including Mental Health First Aiders, Employee Assistance Programme and Smart Health services
• Paid volunteering / wellbeing days
• Ongoing training, development and genuine internal progression opportunities
• Recognition as a UK Top Employer (9 years running)

Key Responsibilities

• Act as the first point of contact for incoming telephone calls and email enquiries from clients and third parties
• Provide administrative and coordination support to the Service Planning / Service Coordination team
• Respond to client requests and provide initial information regarding service timelines
• Support the scheduling and coordination of field‑based service teams
• Confirm appointments and liaise with internal teams to ensure smooth service delivery
• Monitor office supplies and place stationery orders as required
• Act as a point of contact for office maintenance and facilities‑related queries
• Work closely with other administrative teams across the business to maximise efficiency and resource use
• Maintain accurate records and support compliance with internal processes

About You

We’re looking for someone who is highly organised, adaptable and confident, with a professional and proactive approach. Previous experience within an engineering, construction, logistics or operational environment would be advantageous, but is not essential.

You will ideally bring:

• Proven experience in an administrative or service support role
• Confidence communicating with clients via telephone and email
• A calm, solutions‑focused approach in a fast‑paced environment where priorities can change
• Excellent written and verbal communication skills
• Strong attention to detail, organisation and record‑keeping
• Good IT skills, including Microsoft Office, and the ability to learn bespoke systems
• The ability to handle confidential information with discretion
• A collaborative approach and strong interpersonal skills

Interested? Office Angels would love to hear from you!

If this sounds like the perfect next step in your career, apply today to join a supportive local team within a globally recognised organisation.

If shortlisted, you will be contacted within 2 business days of receipt of your CV. Due to the high volume of applications, we are unable to provide individual feedback. If you are not contacted directly, please assume you have not been successful on this occasion, but we welcome you to apply for future opportunities.

If you require any reasonable adjustments as part of the application process, please let us know.

Equal Opportunities

Office Angels is an equal‑opportunities employer who respects and appreciates people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We put expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.