Service Support & Admin Manager

University Hospital Southampton NHS FT; Southampton; On-site; GBP 30,000 - 40,000; Part time

Job summary

A major NHS trust in the United Kingdom is offering a part-time role supporting the Cancer Centre team. The successful candidate will manage the administrative team, oversee projects for service improvement, and collaborate with clinical teams. Applicants should hold a degree in a relevant field and have a strong track record in project management. This role provides the chance to make a meaningful impact in a leading healthcare organization while working on-site in Southampton.

Benefits

Wide range of learning and development opportunities

Flexible working environment

Qualifications

• Proven track record of project monitoring & management.
• Experience of using Microsoft Office software for analysis and communication.
• Ability to communicate effectively with staff at all levels.

Responsibilities

• Provide administrative and operational support for cancer services.
• Manage and supervise the Cancer Centre administrative team.
• Identify areas for service improvement and manage related projects.

Skills

Project management

Advanced communication skills

Service improvement experience

Data interpretation

Education

Degree level qualification in business or project management

Post graduate level qualification

Tools

Microsoft Office

Healthroster software

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Main duties of the job

We are seeking a dynamic individual to support the cancer centre team. This role provides the opportunity for team management, pathway oversight and direct involvement with the clinical teams for service improvement reviews. We are looking for someone to work in a part‑time position (30 hours per week on a permanent contract). This role will be working from the UHS site on a permanent basis.

We are seeking an experienced team‑player with advanced communication skills that has proven experience in a healthcare setting.

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day‑to‑day responsibilities in more detail please read the full job description document attached.

Working for our organisation

University Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. Relying too heavily on generic, AI‑generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients. Due to the nature of this role and service, this role is on‑site and the hours are as advertised.

Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description And Main Responsibilities

• Working with the Cancer Centre Management Team and Trust Lead Cancer Clinician, the post holder will provide administrative and operational support for cancer services at UHS. These include both inpatient and outpatient‑based services.
• Be responsible for the management and supervision of the Cancer Centre administrative & clerical team.
• To fully understand the data interpretation and collection requirements and to support all validation processes.
• To identify areas for service improvement and work with the team on projects to improve service delivery, and data accuracy.
• To manage specific projects as required by the cancer centre management team and deputise for the Operations Manager when required.

Person Specification

Trust Values

• Patient First
• Always Improving
• Working Together

Qualifications, Knowledge And Experience

Essential criteria

• Health and physical abilities sufficient for the post (if necessary, with reasonable adjustments with respect to the Equality Act/Disability Discrimination Act)
• Degree level qualification or equivalent experience in relevant business / project management or administration discipline. Post graduate level qualification or equivalent experience
• Proven track record of project monitoring & management – including formulation, monitoring and adjustment of project plans and organisation of workshops and MDT meetings
• Proven record of information system management
• Experience of using Microsoft Office software for the analysis, interpretation and communication / presentation of complex issues
• Service improvement experience – evidence of service and / or policy proposal, development and implementation
• Ability to develop and implement (project) monitoring, tracking and (data) quality assurance systems and audits
• Experience of monitoring and working within set budget for own area of work
• Ability to logically and accurately interpret and analyse complex situations
• Ability to effectively communicate with staff at all levels of the organisation (as well as external stakeholders including patients as required)
• Reliable and flexible; able to work flexibly to accommodate peaks in activity as per service needs
• Able to travel between sites to attend meetings, workshops etc. – Primarily Royal South Hants Hospital, Countess Mountbatten House and Southampton General Hospital.

Desirable criteria

• Knowledge of cancer pathways, national targets and clinical pathways, key issues and role within the organisation and local health economy
• Knowledge & experience of specialist software packages (CAMIS, eCAMIS, PACS, eQuest, eWrapper, Aria, MOSAIQ etc.)
• Experienced Healthroster software user