Service & Stores Coordinator

irco; Crawley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service coordination company in Crawley seeks a Service & Stores Coordinator responsible for managing field service and parts scheduling. The ideal candidate should have proficiency in Microsoft Office, experience in service coordination, and excellent customer relationship skills. This role offers a full-time position with comprehensive employee benefits including holiday schemes and pension contributions.

Benefits

25 days Holiday and 8 Bank Holidays

Employee Ownership Program

Cycle Scheme after probation

Qualifications

• Proficient in Microsoft Office applications required.
• Experience in a field service / coordination and inventory control role preferred.
• Counter Balance FLT Licence preferred.

Responsibilities

• Coordinate the efficient work planning and despatch of service engineers.
• Manage parts ordering and delivery processes.
• Ensure service and contract administration activities are performed.

Skills

Communication skills

Customer relationship building

Flexibility and initiative

Numeric skills

Education

GCSE standard qualification

Tools

Microsoft Office

Simpro

SAP

Job description

Job Title

Service & Stores Coordinator

Location

Crawley West Sussex

About Us

PSI Air Compressors & Blowers part of the Ingersoll Rand group of companies is a long standing high quality compressed air industry leader. Our core business is Sales Installation & Maintenance of Air Compressors Compressed Air Equipment and Systems for the Compair Hydrovane & Champion brands.

Focused primarily in and around the South East but sometimes travelling to other parts of the country our longstanding customers vary from workshops and garages to industrial and food production sites utilities and many other industrial and business segments .

Job Summary

As Service & Stores Coordinator you will be responsible for field service technician and parts resource scheduling and deployment activity as well as the associated end-to-end administration requirements.

Responsibilities

• Coordinate the efficient work planning despatch and coordination of service engineers with the goal of maximising utilisation and billable hours
• Own the parts ordering & delivery processes for planned and emergency service visits whilst minimising local inventory holdings
• Ensure service and contract administration activities are performed as required
• Liaise with external suppliers to ensure that the bought in parts and services are secured in a cost effective and timely manner
• Open service activities actively monitor Work in Progress and process through to final invoicing or appropriate closing stage in a timely manner
• Work closely with Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely way
• Checking in deliveries
• Preparing parts for despatch to customers or allocating parts for engineers
• Managing and organising courier collections of orders
• Ensuring stock levels are accurate at all times

Basic Qualifications

• Proficient in Microsoft Office applications required Simpro knowledge advantageous
• Experience in a field service / coordination and inventory control role preferred
• Counter Balance FLT Licence preferred
• GCSE standard qualification

Travel & Work Arrangements / Requirements

• Site based in Crawley

Key Competencies

• Excellent communication and customer relationship building skills are critical
• Flexibility initiative willingness to drive change in process and systems essential
• Must possess good written and numeric skills
• SAP preferred but not essential

What we Offer

• 25 days Holiday 8 Bank Holidays
• Holiday Purchase Scheme additional 5 days annual leave
• 5% Employee and 7% Employer Pension Contribution
• Westfield Health Cashback Plan
• Death in Service Benefit of 4x salary
• Cycle Scheme (After probation period)
• Electric Car Scheme (After probation period)
• Employee Ownership Program - 10% of salary in equity shares after 1 year of employment
• Costco Gold Company member with access for employees to join
• Employee Assistance Program
• Enhanced Maternity and Paternity Policies
• LinkedIn Learning full free access
• O2 Reach

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Required Experience :

IC

Employment Type : Full-Time

Experience : years

Vacancy : 1