Service SME

Rotork; Chadderton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global flow control company is seeking a Service Subject Matter Expert for a 12-month fixed term contract. The role involves leading the deployment of Microsoft Dynamics 365 across EMEA Service operations while providing strategic guidance on field service functions. The ideal candidate will have proven leadership in field service, experience with ERP implementations, and excellent stakeholder management skills. This position is hybrid and offers a chance to shape the future of the company.

Qualifications

• Proven leadership in Field Service operations, managing teams.
• Experience with ERP or CRM systems like D365, Salesforce, or SAP.
• Track record of delivering change in complex environments.

Responsibilities

• Lead the deployment of Microsoft Dynamics 365 across Service operations.
• Collaborate with site leadership to validate requirements.
• Provide strategic guidance on scheduling and resource planning.
• Act as a trusted advisor translating needs into actionable requirements.
• Support go-live phases for successful adoption.

Skills

Leadership in Field Service operations

ERP or CRM implementations

Understanding of Service processes

Stakeholder management

Communication skills

Job description

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Job Description

The Service Subject Matter Expert ( SME ) role is an 12 month Fixed Term Contract (FTC)

This role can be based in Bath, Leeds or Chadderton, Oldham.

Purpose of the Job:

We are seeking a senior leader with expertise in Field Service operations to support the global rollout of Microsoft Dynamics 365 (CE and FinOps) across our Service teams. This is a 12-month contract role, pivotal to the success of our transformation programme. You will work closely with superusers, site leadership, and project teams to ensure the solution meets operational needs and delivers lasting change.

• Lead the deployment of D365 CE and FinOps across EMEA Service operations.
• Collaborate with local leadership and superusers to validate requirements and ensure alignment with global best practices.
• Provide strategic guidance on Field Service operations, including scheduling, stock management, documentation, resource planning and invoicing.
• Champion health and safety as a core principle in all aspects of service delivery and transformation.
• Support cutover planning and execution for Service teams at each site.
• Drive change management activities to embed new ways of working.
• Monitor and validate the quality and relevance of training materials and testing plans, providing input to ensure they meet operational needs.
• Act as a trusted advisor to senior stakeholders, translating business needs into actionable requirements.
• Provide on-site support during go-live phases to ensure successful adoption.

#LI-Hybrid

Qualifications

Experience Required:

• Proven leadership in Field Service operations (e.g. managing engineers, scheduling, remote teams).
• Experience facilitating ERP or CRM implementations (D365, Salesforce, SAP, etc.).
• Strong understanding of Service processes and best practices.
• Demonstrable track record of delivering change in complex, global environments.
• Excellent stakeholder management and communication skills.

Additional Information

About Rotork

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.