Service Scheduler (Temp-to-Perm) – Growth & Training

Brook Street; Royal Tunbridge Wells; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Service Co-ordinator in Royal Tunbridge Wells to provide operational support and customer service during a maternity cover. The role involves scheduling workloads for engineers and ensuring customer satisfaction. Ideal candidates will have experience in service coordination and strong organisational skills. This is a temp-to-perm position with training and potential for long-term growth within an expanding business sector.

Benefits

Training on internal systems and processes

Temp-to-perm opportunity

Supportive team environment

Weekly pay via Brook Street Recruitment

Accrual of annual leave entitlement

Access to exclusive candidate benefits

Qualifications

• Previous experience in a service or scheduling role is highly advantageous.

Responsibilities

• Schedule daily and weekly workloads for service engineers.
• Maintain exceptional levels of customer satisfaction.
• Work efficiently to book all appointments within client requirements.
• Proactively inform clients of any issues or updates.
• Handle emergency call outs according to regulations.
• Ensure all activities comply with company standards.
• Prepare and issue customer invoices using Xero.
• Manage engineers reports and arrange follow-up appointments.

Skills

Strong organisational and time-management skills

Ability to work under pressure and manage competing priorities

Proficiency in scheduling software and Microsoft Office

Job description

A leading recruitment agency is seeking a Service Co-ordinator in Royal Tunbridge Wells to provide operational support and customer service during a maternity cover. The role involves scheduling workloads for engineers and ensuring customer satisfaction. Ideal candidates will have experience in service coordination and strong organisational skills. This is a temp-to-perm position with training and potential for long-term growth within an expanding business sector.