Service and Sales Support Engineer

GEA; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading machinery supplier in Warrington is seeking a Service & Sales Support Engineer to join their growing team. This varied role combines technical, commercial, and coordination responsibilities. The ideal candidate will have an engineering background, proficiency in Microsoft Office, and a strong understanding of ERP and CRM systems. This position allows for occasional customer site visits, contributing to the company's service growth strategy and ensuring high-quality service delivery.

Qualifications

• Must have an engineering background in mechanical, electrical, or process disciplines.
• Proficiency in Microsoft Office including Excel, Word, and Outlook is required.
• Strong working knowledge of ERP systems, ideally SAP, is essential.
• Excellent communication, organization, and coordination skills are crucial.
• Must be confident engaging with customers, suppliers, and internal teams.

Responsibilities

• Support the sales phase by preparing service quotations and spare parts lists.
• Ensure project documentation is accurate and available via the GEA Assist platform.
• Coordinate service projects from order processing to invoicing.
• Provide CRM and planning support for maintaining service calendars.
• Assist in promoting GEA products and services on-site.

Skills

Engineering background in mechanical, electrical, or process disciplines

Proficient in Microsoft Office

Strong working knowledge of ERP systems

Excellent communication skills

Proactive and self-motivated

Education

Craft apprenticeship or equivalent technical training

Tools

SAP

CRM platforms

Job description

GEA is one of the worlds largest systems suppliers for the food beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology components and comprehensive services. Guided by a strong sense of purpose our more than 18000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.

Responsibilities / Tasks

We’re expanding our Liquid and Powders Division in Warrington and are looking for a Service & Sales Support Engineer to join our growing Service team. This is a varied and dynamic role that blends technical commercial and coordination responsibilities ideal for someone whos organised proactive and passionate about delivering exceptional customer support.

About the Role

This position is primarily office-based with occasional site and customer visits depending on workload and business needs. Youll play a key role in supporting GEAs service growth strategy ensuring customers receive timely high-quality service solutions across a range of technologies including atomisers homogenisers process upgrades and energy retrofit projects.

Key Responsibilities

• Support the sales phase by preparing and coordinating service quotations spare parts lists and post-commissioning offers in collaboration with Service Sales Managers Project Managers and technical teams.

• conhecer project documentation and ensure all materials are accurate, consistent and available via the GEA Assist platform.

• Coordinate service projects and upgrades from order processing and supplier liaison to delivery tracking and invoicing.

• Provide CRM and planning support maintaining service calendars engineer schedules and prompt handling of customer enquiries.

• Assist in promoting GEA products and services on-site ensuring customer satisfaction and compliance with all safety and company procedures.

This role offers exposure to both commercial and technical aspects of GEA’s service operations and the opportunity to play a pivotal part in our aftermarket growth strategy. No two days are the same youll be at the heart of our mission to deliver innovative reliable and customer‑focused service solutions.

Your Profile / Qualifications

• Engineering background in mechanical electrical or process disciplines supported by a craft apprenticeship or equivalent technical training.

• Proficient in Microsoft Office including Excel Word and Outlook.

• Strong working knowledge of ERP systems (ideally SAP) and CRM platforms for quotation management order processing and internal coordination.

• Excellent communication organisation and coordination skills with strong attention to detail.

• Confident engaging with customers suppliers and internal teams at all levels.
• Proactive and self‑motivated with a strong sense of ownership and accountability.
• Willing to undertake occasional customer site visits as required.

Did we spark your interest?

Then please click apply above to access our guided application process.

Key Skills

• Account Payable
• General Services
• Database
• Cosmetology
• Investor Relations
• Cardiac Anesthesia

Employment Type: Full‑Time

Experience: years

Vacancy: 1