Service & Product Technician in Twickenham)

Lamb Personnel; Twickenham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Service + Product Technician for installation and service of Noke projects across the UK and Europe. The ideal candidate will have a minimum of 2 years' experience in electronic security systems, a customer-centric attitude, and proficiency in MS Office programs. Responsibilities include ensuring proper installation, training installers, and coordinating project timelines. A valid driving license is required.

Qualifications

• Minimum 2 years working with installers and understanding installation methods.
• 2 years technical experience in electronic security systems.
• Full driving license required.

Responsibilities

• Ensure installation of Noke parts meets specifications.
• Train new installers on Noke products.
• Examine installed cables for correctness.
• Coordinate with operations for timely project completion.
• Develop work schedules and project forecasts.
• Implement improvements in service delivery.

Skills

Customer-centric attitude

Collaboration

Mechanical aptitude

Technical aptitude

Proficient in MS Office

Manual handling awareness

Job description

Overview

Service + Product Technician required for installation + Service of Noke projects across the UK and Europe.

Responsibilities

• Working closely with Installers on sites to ensure the installation of Noke parts are in line with company specifications.
• Help train new installers in the Noke team on Noke products.
• Examine cables once they have been installed to make sure this has been correctly fitted.
• Work in conjunction with the operations team to determine necessary job components and proactively correct project concerns.
• Coordinate with operations to ensure Noke projects are completed in a timely manner.
• Develop and maintain schedules of work and forecasts for completion projects within the timeframes.
• Research and implement products, processes, and services for continuous improvements in the delivery of results.
• Provide emergency response for installation and service, as requested by the customers.

Key attributes / qualifications

• A minimum of 2 years working with installers and understanding installation means and methods.
• Technical experience of 2 years in electronic security systems.
• Possess a customer-centric attitude with the ability to collaborate.
• Proficient in MS Office Suite of programs - Word, Excel, Outlook, Project.
• Strong Mechanical and Technical aptitude.
• Travel required.
• Manually competent and awareness of manual handling.
• Full driving license.
• Language – English with any other languages preferable. French would be valued.