Service Planner

TDRS; Sunbury-on-Thames; On-site; GBP 30,000; Full time

Job summary

A leading company in entrance solutions is looking for a Service Planner based in Sunbury-on-Thames. You will efficiently schedule and deploy engineers while ensuring exceptional customer service. The role offers a salary of £30,000 plus bonuses, with a positive team culture and opportunities for career development. Benefits include 25 days annual leave, a pension scheme, and Medicash health incentives. Join a dynamic and supportive team committed to professional growth.

Benefits

Profit Share

25 days annual leave

Company pension scheme

Health incentives

Full training and development

Clear progression opportunities

Qualifications

• Experience as a Service Planner or similar role.
• Strong customer service abilities.
• Excellent geographical knowledge of the UK.
• Confident using planning systems.

Responsibilities

• Plan and schedule engineers efficiently.
• Minimise travel time using route-planning tools.
• Maintain accurate information in internal systems.
• Respond promptly to customer enquiries.
• Prepare quotations for works.

Skills

Customer service skills

Geographical knowledge of the UK

IT skills

Ability to build productive relationships

Job description

Service Planner - Automatic Door Industry

£30,000 + Bonus

An excellent opportunity has arisen for an experienced Service Planner to join a leading name in the automatic door and entrance solutions industry. Based in Sunbury, this role offers the chance to become a key part of a supportive and fast‑paced planning team within a nationally recognised organisation.

This position will support one of the company's busiest regions, ensuring engineers are effectively deployed and customers receive outstanding service. With strong company growth and a collaborative team culture, this is an ideal opportunity for someone looking to develop their career within service operations.

To be considered for this Service Planner role, you will need:

• Previous experience as a Service Planner, Service Co‑ordinator, Scheduler, or within a similar planning capacity.
• Strong customer service skills and the ability to build productive working relationships with engineers, colleagues, and external partners.
• Excellent geographical knowledge of the UK.
• Industry experience within automatic doors or similar field‑based service sectors is desirable, though not essential.
• Confident IT skills and the ability to use planning systems effectively.

Key Responsibilities

• Efficiently plan and schedule engineers across the assigned region, ensuring work load is optimised and workloads are balanced.
• Use available route‑planning tools to minimise travel time and improve operational efficiency.
• Maintain a positive and solutions‑focused approach while working in a fast‑paced environment.
• Respond promptly to customer enquiries and incoming calls.
• Prepare quotations for remedial works and planned preventative maintenance (PPM).
• Keep internal systems and any client portals up to date with accurate information.

Benefits & Working Hours

• Profit Share, equivalent to approximately one twelfth of annual salary, subject to company performance.
• 25 days annual leave plus bank holidays.
• Company pension scheme.
• Medicash health incentive.
• Full training and ongoing development.
• Clear progression opportunities within a well‑structured national planning team.
• Hours: Monday to Friday: either 8am –5pm or 8:30am – 5.30pm (1‑hour lunch); 1 in 5 Saturdays (8:30am – 4pm – flexible scheduling available through shift swaps).

If you have the experience and ambition to thrive in this Service Planner role, we would love to hear from you. Apply today and take the next step in your career with a national market leader in entrance solutions.

Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your details on our talent management system to consider you for future opportunities.