Service Planner

Clockwork Organisation Ltd t/a Travail Employment; Elson; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A reputable equipment supplier in the UK is seeking a Service Planner to manage customer service and administrative tasks. The ideal candidate will have strong communication skills and IT proficiency. Responsibilities include handling customer inquiries and managing accounts while providing excellent support. This role offers a salary of £25,000 and hybrid working after probation, alongside additional benefits like yearly salary enhancements and training opportunities.

Benefits

Yearly salary enhancements

25 days holiday + bank holidays

Free parking

Full training provided

Qualifications

• Ability to provide excellent administration and customer service.
• Strong IT skills including Google Suite and Microsoft packages.
• Excellent communication skills both verbal and written.

Responsibilities

• Support the service department by handling incoming calls.
• Manage key customer accounts and maintain strong client relationships.
• Prepare repair estimates and follow up with customers.

Skills

Customer service skills

Strong IT skills (Google Suite and Microsoft packages)

Excellent verbal and written communication

Attention to detail

Ability to work in a fast-paced environment

Job description

Service Planner

£25,000 per annum (stater salary)

Permanent role

Commutable from Wrexham, Ellesmere, Oswestry, Shrewsbury

Additional benefits:

Yearly salary enhancements
25 days holiday+ bank holidays
Free parking
Hybrid opportunity after probation
Full training provided

The Role:

We are currently recruiting a Service Planner for a reputable company that provides premium equipment to a variety of industries. This role will suit a candidate with strong customer service and administration skills. Full training is provided for the role.

The responsibilities of the Service Planner:

• Supporting the service department by handling incoming calls and responding to customer enquiries.

• Managing key customer accounts and maintaining strong client relationships.

• Preparing repair estimates and following up with customers throughout the process.

• Answering calls for breakdown assistance, parts requests, and general customer queries.

• Performing general administrative tasks, including collecting and processing engineers' paperwork.

• Maintaining records for monthly KPI data and completing KPI reports.

• Monitoring and managing work in progress to ensure timely completion.

• Processing invoices and raising purchase orders.

The successfully appointed Service Planner will have:

• The ability to provide excellent administration and customer service.

• Strong IT skills (Google Suite and Microsoft packages)

• Excellent communication skills both verbal and written.

• Attention to detail.

• The ability to work productively in a fast-working environment.

• Manufacturing or service background (desirable).

The Client:

Our client prides themselves on their innovation, service and performance. They are committed to delivering expert advice and excellent customer service. This is a fantastic opportunity where extensive training is provided.

Friendly Note:If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

Additional skills and job titles:

Administrator, Administration Assistant, Customer Service Advisor.

To Apply:

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

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