Service Manager UTC

NHS; Harrow; On-site; GBP 53,000 - 61,000; Full time

Job summary

A university teaching NHS trust is seeking a Service Manager to oversee its Urgent Treatment Centres based in Harrow and Ealing. The successful candidate will provide operational support and manage a diverse team to deliver high-quality care. Candidates must have experience in budget management, staff management, and a strong understanding of urgent care standards. A full-time, fixed-term contract for 12 months is offered, with a salary between £53,751 to £60,651.

Qualifications

• Knowledge of UEC standards and performance.
• Budget management experience, including managing costs.
• Experience managing staff.

Responsibilities

• Ensure services meet contractual and performance requirements.
• Accountable for effective performance of services.
• Oversee a large portfolio of staff.

Skills

Leadership

Negotiation

Data Analysis

VBA knowledge

Education

Evidence of continued professional development

Job description

Overview

Go back London North West University Healthcare NHS Trust

Service Manager UTC

The closing date is 05 October 2025

London North West University Healthcare NHS Trust is looking to a recruit Service Manager to work across its Urgent Treatment Centres with the main base being Ealing Hospital. You will be expected to have a close working relationship with the ED team and on occasion required to cross cover between ED.

This is an exciting time to join the UTC's leadership team and be part of our journey to delivering excellence in Urgent and Emergency Care. We will offer you a busy and fast paced environment where you will have opportunity to develop your professional experience. The Service Manager will be play a pivotal role within the division's leadership structure providing operational support, managing the service day to day of UTC.

The successful candidates will be expected to oversee a large portfolio of staff where you will be required to practice strict financial governance. In addition to delivering on our performance standards, the post holder will be expected to regularly present at divisional meetings, demonstrate ability to manage conflicting priorities, effectively line manage a large team, handle complaints, promote service improvement and maintain rota co-ordination. The Service Manager will be expected to practice visible leadership in their clinical areas to ensure their colleagues and team are effectively supported to deliver high quality care.

Main duties of the job

Service Delivery, Planning and Development

• To ensure that the services meet all relevant contractual and performance requirements, including on-going assessment of future demand and capacity requirements.
• To be accountable for the effective performance of these services, demonstrating achievements against national and local requirements.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country\'s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark\'s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Professional Qualifications

• Evidence of continued professional development.

Knowledge & Experience

• Knowledge of UEC standards and performance
• Budget management experience, including managing costs, monitoring and determining corrective action
• Experience managing staff
• Experience of presenting at meetings and MDT events to senior staff

Skills, Abilities and Experience

• Ability to analyse and interpret data and statistics e.g. activity trends, financial data
• Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines
• Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and team
• VBA (Visual Basics of Applications) knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

London North West University Healthcare NHS Trust

Address

Cross site: Northwick Park/ Ealing and Central Middlesex Hospitals

£53,751 to £60,651 a year per annum inclusive of HCAS

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

337-NP-9051MS

Job locations

Cross site: Northwick Park/ Ealing and Central Middlesex Hospitals