Service Manager - Supported Living

The Talent Hub; Hebburn; On-site; GBP 33,000 - 40,000; Full time

Job summary

A leading care provider in the Northeast is seeking a Service Manager to support individuals with learning disabilities and behaviours that may challenge. You will lead a team to deliver exceptional care, ensure compliance with CQC regulations, and foster a positive working environment. The ideal candidate is passionate, creative, and proactive, ready to make a meaningful impact in the lives of others.

Benefits

Flexible shifts

Funded training

Recognition programs

Loyalty rewards

Inclusive workplace

Qualifications

• Experience supporting individuals with learning disabilities and autism.
• Ability to promote person-centred care and independence.
• Leadership skills to motivate a team of support workers.

Responsibilities

• Support individuals with behaviours that may challenge.
• Ensure compliance with CQC regulations.
• Lead a team to deliver exceptional standards of care.

Skills

Experience with challenging behaviour

Knowledge of Positive Behaviour Support

Passion

Creativity

Proactivity

Job description

Overview

Service Manager – Join the Best in the Northeast!

Salary: 39.5k Contract: 37.5 hours full time

Make a difference. Live the difference.

At Ashdown Care, we believe work should be more than just a job – it should be a place where you feel valued, supported, and inspired every day.

For over 33 years, we’ve been a proud, family-run organisation with a reputation for delivering exceptional care across the Northeast. We currently support over 50 service users in ISL settings, are rated Good by CQC, and are on the brink of achieving Outstanding. We also consistently achieve 97%+ in council quality assurance audits.

Our ambition doesn’t stop there. In 2022, we opened our first children’s home – rated Outstanding on its very first inspection (a rare achievement held by only 6% of providers). Since then, we’ve been named Team of the Year at the #LoveSouthTyneside Awards 2025 and are finalists for Specialist Care Provider of the Year at the National Care Awards 2025.

And we’re just getting started.

We know our greatest asset is you – the people who bring our values of passion, respect, commitment, and continuous learning to life. That’s why we work hard to make Ashdown the best employer in the Northeast care sector.

Watch our values videos: ashdowncare.com/about-us – if they align with your values, we’d love to welcome you to the Ashdown family.

Why You’ll Love Working with Us

• A Culture of Care – Be part of a supportive, motivated team with approachable managers who genuinely care.
• Recognition That Matters – From regular celebrations to our famous WOW-Wheel, we make sure your wins never go unnoticed.
• Work-Life Balance – Flexible shifts that understand family and life commitments.
• Real Career Growth – Funded training, ongoing professional development, and clear progression opportunities.
• Loyalty Rewards – From refer-a-friend bonuses to long-service recognition, your commitment is valued.
• Inclusive & Diverse – Every voice matters. Every achievement is celebrated.

About the Role

You will be responsible for supporting three individuals with learning disabilities, autism, and behaviours that may challenge, ensuring their care is person-centred and promotes independence. The service consists of three brand-new, purpose-built bungalows, each equipped with modern assistive technology to enhance quality of life and safety.

As the manager, you will lead and motivate a team of skilled specialist support workers to deliver exceptional standards of care. You will also take accountability for ensuring the service operates in full compliance with CQC regulations and best practice frameworks, while fostering a culture of dignity, respect, and positive outcomes.

We’re Looking for Someone Who

• Has experience with challenging behaviour and knowledge of Positive Behaviour Support
• Brings passion, creativity, and proactivity to their role
• Is ready to inspire, guide, and develop both service users and the team

If you’re ready to join a team where you’re respected, recognised, and empowered to make a real difference – we want to hear from you.

Apply today – your journey with Ashdown starts here.