Service Manager - Industrial Lifting Equipment

Merit Careers Limited; Glasgow; On-site; GBP 50,000; Full time

Job summary

A global lifting equipment specialist in Scotland is seeking a Service Manager to lead the East Kilbride team. This full-time role requires managerial skills, customer focus, and relevant engineering experience. Responsibilities include employee management, resource planning, and ensuring customer satisfaction. An attractive remuneration package with benefits is offered. The company values personal development and commitment to safety.

Benefits

Attractive remuneration package

Bonus opportunities

Commitment to personal development

Qualifications

• Experience in the maintenance service business or crane industry.
• Theoretical and practical engineering experience.
• Understanding of basic financial and business principles.

Responsibilities

• Develop Health and Safety culture at the branch.
• Manage employee performance and development.
• Ensure high customer satisfaction.
• Conduct regular customer business reviews.
• Plan resources and recruitment needs.
• Manage budget, analyze and report.
• Forecast project needs.
• Direct all operational activities including safety.

Skills

People management

Customer focus

Self-motivation

Team building

Job description

Job Description

50k + HUGE BENEFITS

My client a Global leading specialist within Industrial Lifting Equipment believe that great customer experience is built on the people behind the name – people committed to providing their customers with lifting equipment and services that lift their businesses. Everything they do, they do with passion and drive. This is what makes their Companya unique place to work.

They have an exciting opportunity for a Service Manager to join the team in East Kilbride on a full time, permanent basis.

The hours of work will be 37.5 hours per week.

This is a key management role within the Branch. The ideal candidate needs to be absolutely trustworthy, committed to achieving results and self-motivating, you should have people management experience and be an extremely good team builder. Satisfying customers is the absolute key to success in this business and any applicant must be flexible and customer focused.

Both practical and theoretical engineering experience is necessary, as is an understanding and at least three years’ relevant experience of the maintenance service business/ crane industry/electrical knowledge. Basic financial and business understanding is also beneficial.

Your duties will include:

• Development of Health and Safety Culture including branch and workplace safety.
• Employee management,performance and development.
• Ensuring a high level of customer satisfaction is achieved and maintained.
• Customer business reviews.
• Resource planning.
• Recruitment.
• Budget management, analysis and reporting.
• Forecasting.
• Project Management.
• Productivity review and management.
• Leadership and direct all operational field activities and resources including safety.
• Operationally derived quoting/customer consultation,
• Material requisition/preparation
• Vehicle and equipment management and service request execution.

What is on offer:

They are committed to the personal development of all its employees and can proudly confirm that this position includes a host of benefits. An attractive remuneration/benefits package is offered including a good base salary (dependent on experience) and bonus.