Service Manager - Homelessness

Corus Consultancy; Whitley Bay; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community support organization in Whitley Bay is seeking a temporary manager for a supported accommodation service for young people. This role requires overseeing accommodation, managing staff, and ensuring that the service meets high standards. Experience with young people, particularly those facing homelessness, and with complex needs is essential. This role offers a full-time contract (37.5 hours per week) initially for 2 months with potential for extension.

Benefits

Parking available at the service

Qualifications

• Experience with high needs or complex needs individuals including mental health issues.
• Knowledge of supported accommodation services.
• Experience in health and safety responsibilities.

Responsibilities

• Manage a supported accommodation building housing 14 young people.
• Ensure excellent project performance in line with contracts.
• Monitor support being provided to the clients.

Skills

Experience working with young people

Understanding of safeguarding requirements

Ability to manage staff

Knowledge of homelessness services

Experience with individuals having complex needs

Strong IT skills

Job description

The service supports young people aged 16‑25 who are homeless or at risk of homelessness and have complexities in their needs/risks to move on to independent living. This role requires working 37.5 h per week, Monday‑Friday, between 9 AM‑7 PM. Temporary cover is required for a minimum of 2 months, with potential extension.

Responsibilities

• Manage a supported accommodation building housing 14 young people and line‑manage 5 staff members.
• Ensure the service delivers excellent and continuously improving project performance in line with the contract for supported accommodation.
• Maintain staffing levels to deliver the service.
• Ensure staff undertake all activities and monitor performance.
• Work with the Area Director to manage the team and deliver the service.
• Be available to deal with clients who need help or advice, either by phone or on a drop‑in basis.
• Monitor all support being provided to the clients and provide direction where appropriate.
• Be available to represent the organisation at partnership and strategic meetings to establish and build links with local authority teams in order to ensure sufficient appropriate referrals.
• Work closely with commissioners, other statutory and voluntary partners to develop the service.
• Keep clear and relevant records and statistics and ensure good communication with the Project Workers and Project Evaluators.
• Responsible for the health and safety of the building and all housing management tasks, with support from internal teams and processes.
• Participate in the on‑call rota.

Qualifications

• Experience working with young people including those at risk of homelessness.
• Experience with people who are categorized as high needs or have complex needs such as mental health issues, drug and alcohol misuse, domestic violence and offending behaviour.
• Experience of effectively managing staff.
• Knowledge of supported accommodation and other services vital to successful support while people are homeless or need pre‑tenancy support.
• Experience supporting service users to set up benefits and maintain their accommodation.
• Knowledge and understanding of the criminal justice and benefits system.
• Experience of health and safety and housing management responsibilities.
• Able to demonstrate a clear understanding of safeguarding requirements and professional boundaries.
• Experience of contributing to high‑level strategic discussions with an ability to deliver the outcomes required to promote the service.
• Able to work on own initiative providing leadership to the team but at the same time able to exercise sound judgement in knowing when to consult with line management.
• Understanding and ability to implement risk management, information sharing and data security arrangements.
• Ability to use IT to a level that will enable high‑quality reporting to be carried out, including ability to use data capture systems, running queries and reports.

Transport: There is parking available at the service.