Service Manager Forfar

Agricar Ltd; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading agricultural business in Scotland seeks a full-time Service Manager to oversee workshop operations and ensure high standards of customer service. The ideal candidate will possess strong leadership skills, a solid understanding of agricultural machinery, and exceptional communication abilities. This role offers a competitive salary, company vehicle, and benefits. If you have a passion for the agricultural sector, we invite you to apply with your CV and cover letter.

Benefits

Competitive salary

Company pension scheme

Company vehicle

Product training on our range of machinery

Qualifications

• Solid understanding of agricultural machinery and workshop operations.
• Previous management experience preferred.
• Good grounding in workshop operations.

Responsibilities

• Overseeing and processing workshop jobs.
• Booking in customer machinery efficiently.
• Liaising with workshop staff and warranty teams.
• Communicating with customers via phone, email, and face-to-face.
• Ensuring paperwork and administrative tasks are kept up to date.
• Work closely with the sales team to meet machine delivery expectations.
• Supporting a busy team through seasonal peaks.

Skills

Knowledge of modern agricultural machinery and farming practices

Strong organisational skills

Excellent communication and customer service skills

Team leadership experience

IT literacy and experience with diagnostic systems

Ability to manage staff confidently

Ability to work well in a team environment

Job description

Agricar Limited is a successful family owned agricultural business with sites throughout Scotland. Established in 1986 we are market leaders in agriculture, ground care and homeowner products, holding the market leading New Holland franchise along with many other brands.

An opportunity has arisen to join our dedicated team. Are you an enthusiastic and highly motived individual? Agricar are looking for a fulltime Service Manager to join our busy Forfar depot. This is a fantastic opportunity to apply your technical knowledge and leadership skills in a role that keeps you at the heart of workshop operations. Working within a successful business, where an excellent rate of pay and competitive benefits package is on offer.

About the Role

As our Service Manager, you’ll be responsible for ensuring jobs run smoothly and our customers receive a high standard of service. Your responsibilities will include:

• Overseeing and processing workshop jobs.
• Booking in customer machinery efficiently.
• Liaising with workshop staff and warranty teams.
• Communicating with customers via phone, email, and face-to-face.
• Ensuring paperwork and administrative tasks are kept up to date.
• Work closely with the sales team to meet machine delivery expectations.
• Supporting a busy team through seasonal peaks.

About You

We’re looking for someone with a solid understanding of agricultural machinery and workshop operations, ideally with previous management experience. You don’t need to be working on machines daily, but you should have a good grounding in workshop operations and understand agricultural machinery. Key skills include:

• Knowledge of modern agricultural machinery and farming practices.
• Strong organisational skills and the ability to multitask.
• Excellent communication and customer service skills.
• Team leadership experience and the ability to manage staff confidently.
• IT literacy and experience with diagnostic systems.
• A full clean driver’s licence.
• Able to work well in a team environment.

What We Offer

• Competitive salary.
• Company pension scheme.
• Company vehicle and iPhone.
• Product training on our range of machinery.

If you have the drive, experience, and passion for agricultural machinery, we’d love to hear from you. To apply, download our application form and send it, along with your CV and covering letter to:

Iain Howat
Email: [e-mail]
Post: Agricar Ltd, Milton, Padanaram, by Forfar, DD8 1PF