Service Manager

Automotive Recruitment Consultants Ltd; West Midlands; On-site; GBP 40,000 - 45,000; Full time

Job summary

A multi-franchised Dealer Group in West Midlands is seeking a motivated Service Manager. The role involves managing a team while ensuring high customer service levels and achieving financial targets. Ideal candidates should have current Aftersales experience and a proven record of improving customer satisfaction and profitability. This position offers a competitive OTE up to £45K depending on experience.

Qualifications

• Current Aftersales experience is essential.
• Experience working within a car brand is advantageous.
• Proven track record of improving customer service and financial performance.

Responsibilities

• Monitor customer service levels and support other departments.
• Develop department plans and budgets.
• Implement sales and marketing strategies.
• Train and develop staff to enhance skills.
• Contribute to team development and public relations.

Skills

Customer service excellence

Team management

Problem-solving

Financial management

Training and development

Job description

Service Manager - West Midlands

OTE £45K depending on experience

We have received an instruction from our Client a multi-franchised Dealer Group who are looking to recruit a successful and motivated Service Manager to work in one of their Dealership in the Dudley area. This is an important role and requires candidates who can manage both volume and the added demands of manufacture Standards.

Managing a team of technicians, a Workshop Controller and front of House staff.

The Role

This is an ideal role for an operationally successful and customer centric Service Manager who wants to further their career and a market leading brand. Relevant Experience & Qualifications Required The successful candidate will be responsible for achieving the following:

• Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments. Identify problems, agree and take corrective action where required including personnel training, new operating procedures, discipline, etc.
• Develop Service Department Plans and Budgets to achieve agreed financial, marketing and targets
• Describe and assess Service Department market potential and revenue forecasts
• Develop operating expense, capital budgets and profit improvement targets
• Create, agree and implement sales, merchandising, advertising and sales promotion plans to support the achievement of Service Department Plans and Budgets
• Establish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel
• Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership
• Utilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including monitoring workshop efficiency, debtors and working capital

Relevant Experience & Qualifications Required Current Aftersales experience is essential; Experience of working within the brand would be advantageous. PLC experience is desirable but not essential, as is brand experience working with volume brands The successful candidate will be able to clearly and easily demonstrate how they have helped improve and maintain upper quartile CSI performance as well as consistently delivering an above budget financial performance

The Person

• Enthusiastic, friendly and helpful
• Committed to delivering an unparalleled level of customer service
• Respectful and courteous to customers and colleagues
• Resilient with a drive to succeed
• Honest with high levels of integrity.

If you are interested in this role then please send your CV to [e-mail] or call Emma Curtis on 07834583994 for a Confidential conversaton. All applications will be treated in the strictest confidence.