Service Manager

National Autistic Society; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community service organization in the UK seeks a Service Manager for East Anglia Community Services. The role involves driving operational excellence, supporting continuous service improvement, and developing staff through effective leadership. Ideal candidates will possess strong management skills and ideally hold or be willing to pursue a QCF Level 5 qualification. This full-time position offers a variety of employee benefits, including an auto-enrolled pension scheme and extensive training opportunities.

Benefits

Pension – Auto-enrolled pension scheme

Annual Leave – 33 days including public holidays

Training – Great induction and autism training

Employee Assistance Programme

Cash plan for permanent staff

Flexible Benefits – Options like private health

Qualifications

• Demonstrated experience in developing teams and driving operational excellence.
• Willingness to work towards QCF Level 5 qualification.

Responsibilities

• Prepare services for inspection readiness.
• Lead safeguarding and risk management processes.
• Manage recruitment, onboarding and retention strategies.
• Support staff through regular supervisions, appraisals, coaching.

Skills

Strong leadership and people management skills

Resilience under pressure

Ability to adapt to changing priorities

Education

QCF Level 5 or equivalent

Job description

Package Description:

The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services. Successful applicants will be required to complete the relevant safeguarding checks.

Join Us as a Service Manager

The National Autistic Society helps create a world that works for autistic people, and we have a rewarding opportunity for a Service Manager at East Anglia Community Services. If you share our values and want to make a difference, we’d love to hear from you.

Visit our website to find out more about who we are: https://www.autism.org.uk/

About the Service

East Anglia community services supports 10 adults (male and female) in 4 separate supported living homes that range from 3 adults living together to a single person service. These services are located in Mildenhall, Kenny Hill and Beck Row in Suffolk. The services promote independence and are person centred services.

About the Role

A fantastic role that is responsible for driving operational excellence in the delivery of services, and employee performance. The Service Manager will support continuous improvement and contributes to service development through reflective practice and innovation, in alignment with organisational priorities.

What You’ll Do

• Prepare services for inspection readiness & contribute to service redesign and transformation.
• Lead safeguarding and risk management processes.
• Lead & develop staff through regular supervisions, appraisals, coaching & mentoring.
• Manage recruitment, onboarding and retention strategies to build resilient teams.

What We’re Looking For

• Strong leadership and people management skills with a track record of developing teams.
• Ideally hold a QCF Level 5 or equivalent, or be willing to work towards this qualification.
• Resilience under pressure and ability to adapt to changing priorities.

Click here for the Job Description

This advert is for a full-time position at 37 Hours per week.

What we can offer you

• Pension – Auto-enrolled pension scheme.
• Annual Leave – 33 days (including public holidays). You can buy or sell leave each year.
• Training – Great induction and training, including autism training.
• Discounts – Online staff discount scheme for shopping, cycling, tech, and more (e.g., Asda, Tesco, Nike, Apple).
• Healthcare – Cash plan for permanent staff.
• Life Assurance – 2x your base salary.
• Flexible Benefits – Options like private health, dental insurance, holiday trading, enhanced pension.
• Support – 24-hour Employee Assistance Programme and counselling.
• Mindfulness – Free Headspace app for you and up to 3 family/friends.
• Blue Light Card – Eligibility for discounts.

About our application process

When you write your supporting statement:

• Look at the job description and person specification.
• Tell us how your skills and experience match the role.
• Give examples if you can.

We might close this job advert early if we get lots of suitable applications.

To protect our autistic adults at the National Autistic Society, all staff are required to have a criminal background check. Possession of an Enhanced DBS Check either on the Update Service or conducted within the last 12 months would be preferable but not essential.

Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from autistic people.

We are an equal opportunities employer and part of the Disability Confident Employer scheme.

Important Information

Agencies need not apply.

Please note the National Autistic Society are unable to provide sponsorship for Visas.