Service Manager

NHS; St. Neots; On-site; GBP 40,000 - 50,000; Full time

Job summary

A reputable healthcare provider in St. Neots is seeking a Clinical Lead/RGN to manage its neurorehabilitation unit. This role requires strong leadership and interpersonal skills, with responsibilities including daily operations and staff management. Candidates should have experience in clinical settings and a commitment to person-centered care, aiming to empower residents and support their recovery journeys.

Qualifications

• Experience in management within a clinical setting.
• Knowledge of neurological rehabilitation services.
• Ability to deliver staff training and development.

Responsibilities

• Manage and oversee the daily operation of the rehabilitation unit.
• Ensure the delivery of safe and effective care.
• Conduct performance management and HR duties.

Skills

Emotional intelligence

Interpersonal skills

Leadership skills

Administrative efficiency

Clinical skills

Education

Current RGN nurse registration with NMC

QCF (Care) Level 4 or above

Tools

Kronos

EMARR/Caresys

Job description

We are looking for an exceptional ClinicalLead / RGN to join our management team at The Marbrook Centre to lead our 28bedded rehabilitation unit. We are an established neurorehabilitation andcomplex nursing home, with a strong and enviable reputation for excellence withour external healthcare partners. We operate from a high-end, purpose-builtluxury facility for those who have experienced life changing events or havelong term neuro related conditions.

We need someone who genuinely wants to make adifference and who understands the importance of empowering and enabling ourresidents through owning and running their own dedicated service. You maycurrently be working as a Lead/Senior Nurse, Deputy or General Manager in asmall home.

Main duties of the job

We are looking for someone who will providesupport to the General Manager and line manage, coach, and supervise yourallocated staff team. You will have emotionalintelligence and advanced interpersonal skills, alongside a methodical,structured, solution focused approach. In return you will be well resourced andsupported by a close, committed management team who work collaboratively withyou to develop and engage your staff team and service provision.

You will of course be supernumery to our staffratios, but will also have the opportunity to deliver hands on care, so your clinicalskills are kept up to date and you do not miss out on delivering first handcare.

Ideally you will have some neuro experience althoughit is not essential, but it will be helpful if you have worked at a seniorlevel, managed people, and contributed to decisions so that you can help uscontinue to achieve our strategic objectives. If this is a career developmentfor you, we will train and support you to become a great clinical leader.

You will need to be systematic andadministratively/IT efficient, with an excellent interpersonal manner that canwork with people at all levels.

About us

Weare an established neurorehabilitation and complex nursing home, with a strongand enviable reputation for excellence with our external healthcare partners.We operate from a high-end, purpose-builtluxury facility for those who have experienced life changing events or havelong term neuro related conditions.

Our core values of competence, choice andcompassion influence every action we take. You will have the opportunity tobuild wonderful relationships with residents, their families and our staff andin return you will gain a fulfilling career and will go home at night feelingsatisfied, positive and proud of your impact on many peoples lives.

Job responsibilities

Purposeof role

To be accountablefor the delivery of The Marbrook Centres management approach and ethos, and toensure that the neurological rehabilitation/long stay services are exemplary intheir delivery of safe and effective care, and are well led at all times.

As this is primarily aclinical/care leadership role, this post holder will have day to day contactand involvement with residents, their families and visiting professionals. This role is considered to be a high profilefront of house role.

SpecificResponsibilities

To take primary responsibility for managing and overseeing the dailyoperation of the Marbrook neurological rehabilitation/long stay services,whilst sharing responsibility with the senior team to deliver Marbrooksoverall objectives

To have clinical overview and take the clinical lead (with GeneralManager support when required), and including as a supportive role for ourdementia service

To undertake day to day contact and involvement with residents, theirfamilies and visiting professionals

To act as and promote the positive face and public representation ofMarbrook, in a manner conducive with the level of management and theresponsibilities that this role carries

To role model best practice, professional and positive reinforcement toall staff at all times

To ensure that the care provided offers our clients a high standard ofspecialised, person centred care

To ensure that all residents are treated with dignity and respect andthat their independence, choice and control is actively promoted by the service

To actively promote Marbrooks values and care ethos within the staffteam and organisation environment

To actively and positively line manage/develop/train/mentor/coach the Edenteam, and ensure that all staff are well supervised at all times

To correctly implement organisational, clinical, social and legislativepolicies and requirements, procedures, systems and processes to underpin andsupport all areas of responsibility

To ensure the safety and wellbeing of residents at all times

To ensure that good quality, relevant and substantial records/documentation/notesthat satisfy CQC, management and resident/families requirements are kept at alltimes

To ensure that all stock is ordered, controlled and safely stored at alltimes

To ensure that all medications are administered, ordered and storedsafely and correctly at all times, including controlled drugs; and to haveoversight of these items at all times.

To ensure all care plans and risk assessments are reviewed at agreed andsuitable intervals

To lead on the care and support review meetings programme

To carry out pre-admission assessments where required

To support the dementia services in the absence of the designatedservice manager

To participate in the manager on-call rota

To assist in the recruitment of, and to maintain a competent staff team,including supporting completion of the Care Certificate and all e-learning inline with the Marbrook Learning & Development and Probation policies andprocedures

To work with the Rota Coordinator to ensure the rota is effective and adequatelyplanned to deliver safe ratios in line with our safer staffing procedures

To manage and deliver all required Kronos processes including annualleave, timesheet management and submission for payroll processing

To undertake and deliver line management duties with HR support, whichmay include probation management, investigations, performance management,absence management and disciplinary processes

To attend and contribute constructively to required management meetings

To facilitate regular team meetings which include required set agendaitems and that are responsive to the needs of the services

To encourage an open and honest culture within the organisation; and tosupport members of the team to make decisions and contribute to positivechanges within the service

To act as advisor on complex long stay/neurological care for the organisation

GeneralResponsibilities

To keep accurateand clear documentation in line with sector specific and legal requirements.

To participate inaudits as required.

To keep abreast ofnew developments in the profession, and to bring innovation and creative inputto the role, for consideration and discussion with line manager.

To attend allmandatory and developmental training courses relevant to the post and as agreedwith the line manager.

Towork in accordance and at all times with all relevant legislation e.g. CQCstandards, Mental Capacity Act, Deprivation of Liberty Safeguards, CareStandards Act 2000, Health and Social Care Act 2008, Care Act 2014 andSafeguarding of Vulnerable Adults (SoVA) etc.

To take an activerole in own personal and professional development and identify any developmentneeds with the support of your line manager

To act in linewith Health and Safety at Work legislation and requirements and in line withThe Marbrook Centres approach to Health and Safety at all times.

To act in linewith the Care Standards Act 2000 and Safeguarding of Vulnerable Adults (SoVA)at all times.

To adhere to allaspects of security and ensure the safety and wellbeing of residents, staff andvisitors at all times.

To work within allocated budgets

To interpret and act upon the findingsof financial reports

To ensure best value is achieved forall areas of responsibility

At all times to:ensure high levels of confidentiality when dealing with sensitive material and information,to respect the dignity and confidentiality of our service users, and to adhere toGDPR legislation and requirements

To undertake anyother duties from time to time, in order to maintain and enhance the serviceprovision and as this role develops

Equality &Diversity:

It is the individual and collective responsibility of every member ofstaff to ensure adherence to The Marbrook Centres equal opportunities,equality and diversity policies. Racial, sexual or any other harassment orbullying will not be tolerated.

Person Specification

Qualifications

• A current RGN nurse registration with NMC
• An absolute commitment to choice focussed, person centred best practise for vulnerable adults
• Experience/knowledge of working at a senior leadership level within a clinical setting
• Proven experience of neurological rehabilitiation services or similar fast paced and pressured clinical environments
• A kind, friendly and approachable manner balanced with strong leadership skills and a professional approach
• Experience/knowledge of recruitment, training and development processes
• Experience/knowledge of delivering line management duties including performance/absence management, probations and disciplinaries/investigations
• Excellent up to date knowledge/experience of safeguarding, medication and related procedures, specific to the care sector
• Sound knowledge of health & safety at work
• Nutritional awareness including clinical diets
• An understanding of compliance and audits
• A demonstrated willingness to learn, adapt and develop
• The ability to work as a trusted part of a cooperative management team
• A demonstrated ability to prioritise whilst working under pressure
• The ability to successfully communicate with people at all levels
• Strong administration and organisational skills
• IT literate (especially experience of using databases, Word and Outlook emails, calendar and tasks)
• Full UK Driving Licence or the ability to travel to conduct assessments and attend external meetings
• QCF (Care) Level 4 or above
• Experience of using EMARR/Caresys/Kronos
• Knowledge or experience of budgetary management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.