Service Manager

System Recruitment; Saffron Walden; On-site; GBP 60,000 - 70,000; Full time

Job summary

A recruitment agency is seeking a Service Manager for a permanent role based in Cambridge and surrounding areas. The ideal candidate should have experience managing a service department, providing customer and technical support, and be willing to operate within a commutable distance to multiple locations. Salary is between £60,000 to £70,000 plus benefits.

Benefits

Car allowance

Additional benefits

Qualifications

• Experience in managing a service department or similar role.
• Experience in Environmental Test Chambers or refrigeration sector.
• Ability to operate within commutable distance or relocate.

Responsibilities

• Identify customers' needs to assist or quote for site visits.
• Support field engineers with technical issues.
• Organize engineer workloads and quote customers for contracts.

Skills

Customer support

Technical support

Staff management

Troubleshooting

Job description

Overview

Service Manager – Permanent role based in Cambridge and surrounding areas including Essex, Suffolk, Saffron Walden, Haverhill, Sudbury, Acton, Newmarket, Braintree, Bishops Stortford, Bury St Edmunds. Post Code: CB10 1ES. Salary: £60,000 to £70,000 + Car + Benefits. Start Date: ASAP.

Responsibilities

• Customer support, identifying customers' needs with the view to either assisting them to a fix or quoting them for a site visit.
• Supporting field engineers with technical issues, spares etc.
• Liaising with our equipment suppliers where support is required.
• Trouble shooting as and when required, both in the field and remotely.
• Field work as and when the demand requires.
• Together with the service administrator, organise engineer workloads, quote customers for works, quote customers for contracts and promote them.
• Manage engineers and maintain their efficiency.
• Resourcing additional staff as required or identified as needed.
• Support the sales team with technical support, and pricing for add on services as part of new equipment quotes.
• Build and maintain successful working relationships with key suppliers and counterparts in their service departments.

Qualifications / Experience

• Experience in managing a service department or a senior role within a service department with some level of responsibilities relating to customer support and engineering support within the Environmental Test Chambers, Climatic Chambers or the refrigeration sector.
• Experience suitable for a Service Manager, Senior Service Engineer or Refrigeration Engineer role with the ability to operate in a commutable distance to the listed locations or willingness to relocate.

Notes

The role will suit individuals currently working as Service Manager, Senior Service Engineer, Refrigeration Engineer and living within a commutable distance of Cambridge, Essex, Suffolk, Saffron Walden, Haverhill, Sudbury, Acton, Newmarket, Braintree, Bishops Stortford, Bury St Edmunds or be willing to relocate.

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