Service Manager

Isabellas Homes; Rottingdean; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading provider of supported living services is seeking an experienced Service Manager to oversee operations across four services in the West Midlands. The ideal candidate will ensure compliance with regulatory standards, lead a dedicated team, and enhance the quality of care for individuals with mental health needs. This role requires strong leadership, crisis management skills, and a commitment to person-centred care.

Qualifications

• Experience in managing supported living services.
• Strong understanding of regulatory frameworks and standards.
• Proven ability to lead and mentor teams.

Responsibilities

• Oversee operations of supported living services.
• Develop improvement plans for care quality.
• Address issues ensuring continuity of care.

Skills

Team leadership

CQC compliance

Budget management

Crisis management

Interpersonal communication

Job description

As the Service Manager, you will be responsible for the operational management of several supported living services. You will ensure that services are compliant with regulatory requirements and that the highest standards of care are provided to individuals with mental health needs. You will lead and inspire your team, driving positive outcomes and enhancing the lives of the people we support.

Main duties of the job

Service Leadership & Management

• Oversee the day-to-day operations of 4 supported living services across the West Midlands.
• Ensure that services operate within regulatory frameworks; CQC standards, safeguarding, and best practice guidelines.
• Develop improvement plans to enhance the quality of care and ensure positive care outcomes.

Team Leadership & Development

• Lead and mentor a team of staff, ensuring they are supported, motivated, and trained to deliver person-centred care.
• Conduct regular performance reviews, supervisions, and appraisals.
• Foster a culture of respect, continuous improvement and development.

Client Support & Engagement

• Ensure that care and support plans are:
• Person-centred
• Regularly reviewed
• Adapted to meet individual needs.
• Promote independence, dignity, and respect in the delivery of service.
• Act as a key point of contact for Service users, families, and external professionals, ensuring clear communication and collaboration.

Compliance & Quality Assurance

• Ensure services meet regulatory standards including; Health and Safety Safeguarding CQC standards.
• Carry out audits to ensure compliance with internal policies and procedures.
• Budget management, ensuring services operate within financial constraints while delivering high standards of care.

Crisis Management & Problem Solving

• Address issues or challenges promptly and effectively, ensuring continuity of care.
• Manage on-call duties as required, ensuring 24/7 availability to respond to emergencies or urgent matters.

Overview of your organisation

About Isabella's Homes: Isabella's Homes is a leading provider of 24/7 supported living services, specialising in mental health. Our mission is to empower individuals to lead fulfilling and independent lives through compassionate and person-centred support. We are committed to excellence in care and continuously strive to improve the quality of life for the people we support. We are now looking for a dedicated Service Manager to oversee four of our services in the West Midlands.