Service Manager

National Care Group; New Milton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading adult social care provider in New Milton is seeking a Service Manager to lead a team and ensure the welfare of individuals with complex needs. Responsibilities include devising support plans, managing team dynamics, and ensuring compliance with care regulations. The ideal candidate will have experience working with adults with learning disabilities and mental health conditions, alongside relevant qualifications. The role offers a dynamic work environment focused on making a meaningful difference in people's lives.

Benefits

Refer a Friend scheme

Access to financial control app

Inclusive culture and wellbeing support

Qualifications

• Fully comply with the Health and Social Care Act 2014 and other legislation.
• Experience managing rotas, appraisals, and disciplinaries.
• Ability to continuously learn on the job with paid training.

Responsibilities

• Devise and review support plans in line with service users' wishes.
• Perform audits of health action and risk management plans.
• Manage own diary to support services effectively.

Skills

Experience Supporting Adults with Learning disabilities

Team Management

Ability to motivate and encourage a team

Education

Level 3 in Health and Social Care

Aim to complete Level 5 in Health and Social Care

Job description

Summerwood currently supports 8 people with some complex needs, This is a service full of energy and activities. We are looking for passionate support workers to join our team & help make a difference to peoples lives., The Service Manager's role is essential to the wellbeing and safety of the people we support and to the development of the team of people employed to support them. You will lead by example and demonstrate safe, effective working practices along with taking an active part in mentoring and developing individuals and staff teams in line with all relevant and current industry legislation and best practice. Responsibilities include:

Responsibilities

• Devise, implement and review support plans with individuals focusing on safe and achievable outcomes and goals ensuring the service users wishes are reflected in these
• Assess and develop outcome focused risk management plans
• Perform audits of support plans, health action plans, risk assessments and management plans, financial management systems where a team leader/care manager is responsible for the upkeep of these documents
• Effectively manage your own diary in order to give full support to our services
• Be a point of contact for all service users, their families and staff within your network
• Be involved and contribute to management meetings, daily office functions and represent the company, when needed, in the public/professional domain
• Planning and organising meetings and communicating on day-to-day issues with your manager
• Ensuring information held by the company about individual service users is kept securely and updated regularly in line with the Data Protection Act 1998
• Support staff to work within boundaries of their role and capabilities
• Be involved in fact finding and information gathering where complaints or concerns have been raised
• Plan and deliver staff appraisals and supervisions with other HR related tasks and where necessary, be part of the disciplinary process
• Carry out relevant risk assessments in regard to health and safety in the work place, specifically lone working practices
• Be actively involved in mentoring or training staff either in a structured session or whilst working alongside them
• Ensure and monitor that support staff follow policies, procedures and guidance from the Employee handbook

Qualifications

• Fully comply with the requirements set out by the Health and Social Care Act 2014, Health and Safety at Work Act 1974, GSCC, Health and Social Care Regulations 2010, Safeguarding Policies and CQC standards
• Experience Supporting Adults with Learning disabilities and/or mental health conditions
• A minimum of a Level 3 in Health and Social Care with an aim to complete level 5
• Experience of managing a team including rotas, appraisals and disciplinaries
• Able to motivate and encourage a team successfully
• You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications

Benefits

• The opportunity to earn rewards through a Refer a Friend scheme
• Access to an app called Stream (formerly known as Wagestream) enabling greater control over your finances
• We work at an organisation that celebrates age, gender and diversity within an inclusive culture
• The organisation promotes an environment of wellbeing with support for you to stay healthy and happy

About the Organisation

• National Care Group is one of the UK's leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.