Service Manager

Forward Assist Recruitment; Gloucester; On-site; GBP 55,000; Full time

Job summary

A recruitment agency is seeking a knowledgeable Service Manager in Gloucester to lead and enhance customer service standards. Responsibilities include managing a team, ensuring compliance with regulations, and driving departmental performance. The ideal candidate has extensive motor industry management experience, is knowledgeable in customer satisfaction initiatives, and demonstrates strong leadership and adaptability. Benefits include generous annual leave, wellness programs, and opportunities for career progression.

Benefits

Extra day off for Birthday

23 days annual leave plus Bank Holidays

Enhanced maternity and paternity pay

Auto-enrolment pension

Access to wellness program

Annual appraisals and progression opportunities

Qualifications

• Extensive experience in an Aftersales position at management level.
• Thorough knowledge of customer and market analysis.
• Flexible and adaptable to thrive in changing environments.

Responsibilities

• Lead and inspire the team for high customer service levels.
• Monitor compliance with regulations and quality standards.
• Control cost management for the department.

Skills

Motor industry experience

People management

Customer satisfaction analysis

Operational workshop knowledge

Marketing initiatives knowledge

Adaptability

Computer literacy

Job description

Service Manager

Gloucester

Salary: up to £55,000 – OTE up to £70,000

Plus Company Vehicle Allowance

Hours – 8am to 6pm, Monday to Friday

Overview

Our client is looking for an experienced and dedicated Service Manager who is passionate about setting the standard for customers. They seek an individual who will be able to independently manage and develop a customer‑orientated and profitable department.

Responsibilities

• Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals.
• Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met.
• Controlling cost management for the department.
• Working with managers of departments at site to ensure a joined‑up, positive approach to teamwork and customer service.
• Collaborating with relevant departments across the business, such as marketing and IT, to uphold company values and ensure correct processes and policies are followed.
• Ensuring site and departmental KPIs are met through robust leadership and a hands‑on approach.
• Leading and developing apprentices.
• Managing, coaching and motivating employees to ensure a high quality of staff.
• Together with employees, establishing business objectives and personal development goals, monitoring performance against agreed targets, undertaking appraisals with your team every September, and following up with regular 1:1s and PDPs.
• Building strong working relationships with customers.
• Performing performance analysis to identify areas of weakness and implementing appropriate, targeted marketing activity.

Qualifications

• Extensive motor industry experience in an Aftersales position at management level.
• Extensive knowledge of the operational running of a workshop and business administration.
• Thorough knowledge of customer and market analysis, marketing initiatives and customer satisfaction.
• Experienced in people management, particularly in achievement through teams; leadership style should be highly visible and hands‑on.
• Enthusiastic and continuously improving product knowledge of self and others.
• Desire to achieve the highest standard of personalised customer care.
• A flexible approach to work and adaptable to thrive in a changing environment.
• Computer literate and confident using technology.

Research shows that some people are less likely to apply for a role unless they meet 100% of the criteria. As long as you are experienced for the role and hold the relevant and required qualifications, we encourage you to apply.

Benefits

• An extra day off for your Birthday.
• Business closes 24 December and 27 December in 2025, so you can enjoy your time off over the festive period.
• 23 days of annual leave per year PLUS Bank Holidays.
• Four times death in service benefit.
• Working for an official and.
• Working for a and .
• Awarded Armed Forces Covenant (RLS).
• Working with our award‑winning team – we are Motor Trader’s CV and won s for our new starter onboarding process.
• Auto‑enrolment pension.
• Enhanced Maternity and Paternity pay policies.
• Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second medical opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including our annual Group Awards and opportunities to attend as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to our in‑house training.
• And annual leave increase after 5 years’ service.
• Branded uniform.
• Sponsors and initiatives.

Job Information

• Job Title: Service Manager
• Company: Forward Assist Recruitment
• Location: Gloucester
• Posted:
• Closes: Jan 12th 2026
• Sector: Other
• Contract: Permanent
• Hours: Full Time

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.