Service Manager

Pentagon Group; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A successful automotive dealership in Glasgow is looking for a Service Manager to enhance the customer experience and lead a team. The ideal candidate should have prior aftersales experience in the Commercial Vehicle Industry and demonstrate exceptional leadership and communication skills. This role includes developing team members and achieving profit objectives in a dynamic environment.

Benefits

31 days holiday including Bank Holidays

Discounted days out

Fully funded qualifications

Manufacturer specific training

Qualifications

• Previous experience in Aftersales within the Commercial Vehicle Industry is required.
• Familiarity with automotive systems and warranties is necessary.
• Ability to lead and motivate a team effectively.

Responsibilities

• Allocate Aftersales resources effectively within budget.
• Achieve negotiated profit objectives within a set timeline.
• Build strong relationships with customers to ensure long-term business.

Skills

Customer service skills

Team leadership

Organizational skills

Communication skills

Job description

Overview

The Pentagon Motor Group have an exciting new opportunity for a Service Manager to join our team at our highly successful Glasgow dealership.

If you have a real passion for delivering the highest levels of customer service, are a team player who can motivate and lead a team to achieve amazing results, and enjoy the buzz that comes with working in a busy, lively, active dealership, this may be the position for you.

Benefits

• 31 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments.
• Discounts on products and services that we provide for family and friends.

What will you be doing?

The working rota for this role is Monday to Friday, 08:00am - 17:00pm.

• Allocating Aftersales resources in a cost-effective manner whilst remaining within budgetary guidelines, applying a flexible approach to the use of manpower and physical resources across divisions.
• Achieving profit objectives that have been negotiated within a specific time frame.
• Identifying opportunities to strategically develop the business and implementing long term plans.
• Planning, initiating and promoting marketing events and promotions.
• Reviewing the monthly sales and profit performance in co-operation with other department managers.
• Building a strong rapport and relationships with external customers to secure long term profitable business.
• Providing positive customer experiences in all instances, leading by example to promote a customer focused team performance.
• Coaching and developing the job-related skills of team members to support improvements in their job performance.
• Planning and adjusting the workloads of department personnel to match their skills and abilities, considering the shifting priorities of the department.
• Communicating visions and goals to all team members.

Who are we looking for?

The Successful Candidate Will:

• Have previous Aftersales experience working within the Commercial Vehicle Industry, working with Isuzu Truck, Ford Commercial, Fiat Professional, Peugeot, Citroen and Vauxhall.
• Be familiar with automotive systems, warranties, services, repairs.
• React to a sense of timescales and urgency.
• Be able to lead, coach and motivate their team.
• Have exceptional customer service skills as well as strong communication skills.
• Demonstrate the ability to work to a high level of accuracy and have excellent organisational skills.
• Possess a team player mentality.
• Have a real drive to succeed and a need to exceed targets.

Why Choose us?

For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!

https://www.pentagon-group.co.uk/recruitment

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