Service Manager

Orona; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the elevation sector in Northern Ireland seeks an experienced Service Manager. You will oversee engineering teams, manage high-quality lift maintenance and repair services, and ensure operational efficiency. Applicants should have extensive practical experience in lifts along with supervisory skills. Competitive salary and varied benefits offered.

Benefits

Competitive salary

Contributory pension

Company Vehicle

Employee Assistance Programme

Company Sick Pay Scheme

25 Annual Leave days per year

Qualifications

• Extensive practical experience in lifts and escalators for service, installation, and repair.
• Previous supervisory experience is mandatory.

Responsibilities

• Manage day-to-day service provided to customers.
• Deliver timely and accurate management reports.
• Manage and control current maintenance contracts.
• Plan, schedule, and manage routes.
• Monitor callouts and investigate excessive breakdowns.
• Assess quotes and manage modernisation requests.
• Lead and manage the service team including performance reviews.
• Implement H+S policies with HSEQ.

Skills

Technical expertise in lift systems

Management skills

Problem-solving

Customer satisfaction focus

Job description

Job description

Service Manager

ORONA is a leading company in the elevation sector worldwide, with more than 57 years of experience installing and providing maintenance and modernisation services for lifts and escalators, of all brands and models, covering all market sectors.

With a service coverage of the whole Ireland, the company offers a wealth of market experience and a highly skilled local infrastructure further supported by a global organization.

ORONA has dedicated itself to establishing an efficient innovation model that covers the entire value chain. The most visible symbol of this commitment to innovation, Orona Ideo, is becoming a landmark location for research and innovation in Europe with business, teaching, and research activities combined in the same space.

• 1 out of every 10 new lifts in Europe is Orona.
• More than 100 countries have Orona products installed.
• 250,000 lifts worldwide with Orona technology.
• 1st company in the sector worldwide certified in Ecodesign - ISO 14006.

We are looking for a Service Manager to join our Service team based in our Belfast Office.

We are seeking a highly skilled and dynamic Service Manager to lead our engineering team and oversee the delivery of high-quality lift maintenance and repair services. This role requires a unique blend of technical expertise in lift systems and exceptional management skills to drive operational efficiency and ensure customer satisfaction.

As the Service Manager, you will be responsible for :

• Managing the day to day service provided to our customers
• Deliver timely & accurate management reports
• Managing and controlling current maintenance contracts
• Planning, scheduling and route management
• Monitor callouts and investigate excessive breakdowns in order find solutions
• Repairs, assessing quotes and modernisations from client requests
• Managing the Service Team including, performance management, identifying training necessities, salary reviews and recruitment process of new joiners along with HR.
• Coaching, motivating, leading your team to realise their full potential
• Liaise with HSEQ in implementing H+S policies

We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include :

• Competitive salary
• Contributory pension
• Company Vehicle
• Employee Assistance Programme
• Company Sick Pay Scheme
• 25 Annual Leave days per year

Requirements

Extensive practical experience in Lifts and Escalators involving Service, Installation and Repair along with previous supervisory exposure.