Service Life Cycle Manager

Tria; North East; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A well renowned company in North East England is seeking a Service Life Cycle Manager to oversee the IT Service Catalogue and manage ITIL Service Management processes. The successful candidate will lead a small team and engage with stakeholders to ensure effective service delivery. Their responsibilities include maintaining governance policies and driving process improvement initiatives. Experience with IT Service Catalogues and tools like Ivanti is essential. This position requires strong leadership and collaboration skills, with a hybrid working model of 3 days onsite in Sunderland.

Qualifications

• Proven experience with creating and managing IT Service Catalogues.
• Experience with Service Delivery policy and governance ownership.
• Strong leadership and collaboration skills.

Responsibilities

• Own and maintain the IT Service Catalogue.
• Oversee related policies and governance.
• Engage with the community for adoption of the catalogue.

Skills

Creating and managing IT Service Catalogues

Service Delivery policy ownership

Stakeholder management

Leadership and collaboration skills

Tools

Ivanti

Job description

Service Life Cycle Manager

Salary - can be shared on initial discussion

Sunderland - 3x per week onsite

We are representing a well renowned company in the midst of transformation and change who are looking for a Service Life Cycle Manager to join their high-performing team.

As the Service Life Cycle Manager, you will own and maintain the IT Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure its adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage a small team.

We are looking for:

• Proven experience with creating and managing IT Service Catalogues
• Experience with Service Delivery policy and governance ownership
• Experience with ITSM tools - Ivanti or similar
• Strong leadership and collaboration skills, as well as excellent stakeholder management skills

It would be a bonus if you had:

• Knowledge of SIAM tools
• Experience designing business continuity and disaster recovery plans

If this sounds of interest, please apply today!