Service Family Housing Officer: Mobile Patch Lead

Pinnacle Group Limited; Wales; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading housing services provider in the UK is seeking a Housing Officer to deliver a mobile housing management service. The role includes attending appointments with service families, ensuring high-quality home conditions, and engaging with various stakeholders. Ideal candidates will have housing management experience and strong communication skills. This full-time position is based in St Athan and involves regular travel to Chepstow and Cardiff, requiring a full UK driving licence.

Benefits

Maternity/paternity packages

Flexible working arrangements

Private medical insurance

Enhanced pension scheme

Retail discounts

Qualifications

• 2 years working in public or private sector housing management or customer service.
• Full driving licence is essential.
• Ability to work independently across a mobile patch.

Responsibilities

• Attend appointments with service families during their occupancy cycle.
• Work collaboratively with industry partners to meet service standards.
• Manage routine appointments ensuring effective communication with stakeholders.
• Lead investigations of complaints and occupancy breaches.

Skills

Housing management experience

Strong communication skills

Organizational skills

Stakeholder engagement

Job description

A leading housing services provider in the UK is seeking a Housing Officer to deliver a mobile housing management service. The role includes attending appointments with service families, ensuring high-quality home conditions, and engaging with various stakeholders. Ideal candidates will have housing management experience and strong communication skills. This full-time position is based in St Athan and involves regular travel to Chepstow and Cardiff, requiring a full UK driving licence.