Service Excellence & Complaints Analyst

SEFE Group; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An international energy company is seeking a proactive Complaints Handler based in Manchester. The successful candidate will be responsible for efficiently resolving customer complaints from start to finish. Strong analytical skills and IT proficiency are essential to excel in this fast-paced role. This position offers competitive pay, flexible hybrid work options, and a range of generous benefits.

Benefits

Competitive pay

Flexible hybrid work options

Generous benefits

Qualifications

• Proven ability to efficiently resolve customer complaints from start to finish.
• Experience in a fast-paced environment.

Responsibilities

• Resolve customer complaints effectively.
• Manage complaints from start to finish.

Skills

Strong analytical skills

IT proficiency

Job description

An international energy company based in Manchester is looking for a proactive Complaints Handler. The role involves efficiently resolving customer complaints while managing them from start to finish. Ideal candidates will possess strong analytical skills and IT proficiency to drive service excellence in a fast-paced environment. The position offers competitive pay, flexible hybrid work options, and a range of generous benefits.