Service Engineer - Fire & Security

Securitas; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading security solutions provider is seeking a Service Engineer in Guildford. The ideal candidate will maintain various security systems, deliver exceptional customer service, and manage service calls. Responsibilities include using management software, working on maintenance tasks, and ensuring vehicle and stock maintenance. This position offers additional earnings through a callout rota and requires a proactive approach.

Responsibilities

• Deliver excellent customer service, working closely with the Area Supervisor and National Call Centre.
• Use PDA management software to manage service calls and maintenance visits.
• Attend and resolve daily service calls plus scheduled maintenance work.
• Take responsibility for your vehicle and stock, ensuring they're properly maintained.
• Bring a proactive, positive, 'can-do' approach to every job.
• Join the callout rota, with opportunities for additional earning potential.
• Work flexibly when needed to meet client demand.

Job description

Overview

As a Service Engineer, you'll play a key role in maintaining and supporting our customers' systems across technologies such as: Access Control, Intrusion Protection, Video Surveillance, Door Entry, Fire Detection, Audio Alarm Verification, Staff Protection, Public Address, Time & Attendance, and LED Lighting.

Responsibilities

• Deliver excellent customer service, working closely with the Area Supervisor and National Call Centre.
• Use PDA management software to manage service calls and maintenance visits.
• Attend and resolve daily service calls plus scheduled maintenance work.
• Take responsibility for your vehicle and stock, ensuring they're properly maintained.
• Bring a proactive, positive, "can-do" approach to every job.
• Join the callout rota, with opportunities for additional earning potential.
• Work flexibly when needed to meet client demand.
• Be based within ~30 minutes of your working area for responsive service.