Service Engineer

Anglian Home Improvements; Swanley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement company is seeking experienced Window and Door Engineers in the UK to deliver exceptional service. The role focuses on uPVC installation and maintenance while providing outstanding customer care. Candidates should have a full driving license and be flexible with travel. Benefits include a competitive salary, performance-based bonus, generous holiday allowance, and comprehensive health benefits.

Benefits

Competitive basic salary

Performance-related bonus

Van for business use

31 days holiday, increasing to 33 after 2 years

Paid time off to volunteer

Comprehensive health benefits

Discounted group schemes

Career development opportunities

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills in a customer facing environment.
• Ability to work on own initiative in a standalone role.
• Willingness to travel as required.
• Full driving license.

Responsibilities

• Visit customer homes to identify and rectify faults.
• Demonstrate product care to customers.
• Provide high level of service.
• Complete service calls timely using 'Right First Time' approach.
• Accurate completion of paperwork and PDA updates.

Skills

Customer service skills

Time management

Communication skills

Flexibility

Initiative

Job description

Overview

Are you an experienced Window and Door Engineer who takes pride in their work? Do you have a passion for exceptional customer service? Are you someone who wants to get the job done right, first time every time? Do you have previous experience of uPVC installation and maintenance?

Responsibilities

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards
• To demonstrate & explain correct product care to customers
• Be customer focused and provide a high level of service to every customer
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification)
• Excellent customer service skills and experience in a customer facing environment
• Be able to work on your own initiative in a standalone field based role
• A willingness to travel as required and show flexibility within the working week
• Good time management skills
• Good communication skills
• A full driving license

What We Offer

• Competitive basic salary and Performance related bonus
• Van (for business use only)
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health and well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
• Heavily discounted group discount scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities
• Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees